First line support engineer

Be part of progress

Introduction to the role

The TWINSCAN Factory (TF) is responsible for the production of ASML lithography systems including planning and logistics. We strive to be the role model Lean Factory where quality comes first but where safety goes before all. The Motion team ensures production and competence development of performance-critical, litho-specific actuators. Our work guarantees availability of next-level actuators for ASML’s products. In all ASML systems you will find multiple actuators: XT, NXT, NXE and EXE. Actuators are part of the Wafer Stage and Reticle Stage modules. We also manufacture coil assemblies and magnet yokes. We contribute to all business lines of ASML and are organized as a competence and organizationally part of TWINSCAN Factory.

We are looking for someone who is enthusiastic, likes to work hands-on but is also able to see the bigger picture and translate this into structural improvements. Are you excited to share your knowledge and experiences with the team, coach others, and able to make the translation to the Motion situation? Someone who can operate independently, stay in contact with the team, and is excited about a role in which you have to create your own clarity. We might be looking for you!

Mission & vision
The First Line Support (FLS) team provides first line support for technical disturbances during production of Motion actuators, coil sets and magnet yokes. Our vision is to be seen as the number one go-to team when it comes to technical disturbances. We value mutual respect, teamwork, ownership, a proactive attitude and a continuous drive to improve. We are committed to all our customers and we are proud to strive for world class operations while maintaining a great team atmosphere.

Roles and responsibilities

• Manage disturbances throughout the production processes of our products
• Identify improvement areas
• Manage escalations using PCCSIM problem solving phases for issues such as Yield Loss (Risk)
• Coach colleagues in troubleshooting and problem solving
• Collaborate in teams E2E to solve and prevent cross-modular technical issues

Education and experience

• A technical bachelor's in Mechanical Engineering, Mechatronics, Electrical Engineering, Applied Physics, Automotive, Aerospace, or equivalent (proof of same level reached through experience or courses)
• 5 years of experience in a technical support production environment
• Experience with troubleshooting: analyzing problems, finding root-cause and determining solution
• Experience with escalation management; lead complex technical disturbances escalation meetings, identify and interact with key stakeholders and participants, moderate brainstorms, formulate conclusions and report out
• Knowledge of quality improvement methods

Skills

• You are a team player with good social skills
• You are analytical, structured, persistent in acting on available information
• Combining an analytical approach with a hands-on mentality
• Focused on quality and continuous improvement
• Good social and communication skills to work with other departments, such as production and development engineering
• Adequate English language skills in speech and writing
• Dutch is the main language on the production floor; Dutch language skills are a plus but not mandatory
• Initiative, pro-active, flexible, problem solver, team player

Other information

• Full-time position available (temporary for 1 year based on current outlook)
• Day shift
• Unique and challenging work
• Excellent guidance by experienced colleagues from the profession
• A work environment with an open culture where results are achieved

For this position, the indicative (fixed) annual salary range is between €57,000 - €67,000. This range comprises vacation allowance and a 13th-month payment. Company profit sharing and shift allowance (if applicable) are not included in this range. The actual compensation offered will depend on several factors that are unique to each candidate, including but not limited to: job-related skills, relevant education and (work) experience, certifications, demonstrated abilities of the candidate, pay relative to other team members. This information is provided for transparency and guidance purposes only, and no rights can be derived from this salary indication.

ASML is a leading supplier of lithography equipment, used by the world’s top chipmakers to print microchips that are increasingly powerful, fast and energy efficient. Working at ASML is inspiring, no matter what field you're in. We push the boundaries of technology: if it’s moving the world forward, chances are, we’re behind it. In fact, we’re probably a part of the electronic device you’re using right now.

We’re a global team of more than 32,000 people from 122 different nationalities and counting. Headquartered in Europe’s top tech hub, the Brainport Eindhoven region in the Netherlands, our operations are spread across Europe, Asia and the US.