2026 Campus Recruitment - Technical Support Engineer

Responsibilities

• Provide support via phone and e-mail to distribution partners and installers on Hikvision products efficiently and accurately.
• Research and explain possible solutions and/or alternatives; ensuring that clients feel supported and valued and their needs are addressed whilst adhering to all company policies and procedures.
• Help and support with testing products; and report the results to your line manager.
• Maintain and develop the company’s CRM system by insuring all data relating to customers and support tickets are accurate and up to date.
• Attend regular training and meetings to maintain and expand knowledge and performance level.
• Understand and strive to meet or exceed targets while providing excellent consistent customer service.

Competences

• A good team player who is able to work with other team members to achieve team targets
• Good communication skills as well as interpersonal skills to understand customers’ needs and meet their expectations
• Positive attitude towards work
• High integrity
• A demonstrable passion for Information Technology
• Fluent in Mandarin, both written and verbal
• Fluent in at least one of the following languages: English, French, German, Spanish, Polish, Hebrew etc., both written and verbal.

Work Location:

For Technical Support Engineer-English, you must be willing to relocate to the Pan-European region, including Adriatic, Romania, UK, etc.

For Technical Support Engineer-French, you will based in Belgium.

For Technical Support Engineer-German, you will based in Germany.

For Technical Support Engineer-Hebrew, you will based in Israel.

For Technical Support Engineer-Spanish, you will based in Spain.

For Technical Support Engineer-Polish, you will based in Poland.

Online Application (you have to apply via this link!!)

https://www.wjx.cn/vm/PkMkS2N.aspx#