Account Manager Benelux

As Virtuagym keeps on growing, we’re looking for an Account Manager to join our Account Management team in Amsterdam. You are passionate about building strong relationships with your customers in the health and fitness industry. You provide them with recommendations on how to build the right tactics to move their business forward and you help them see the value in our broad offering of (software) tools to ensure business growth. As Account Manager, your main goal is to grow your book of business through upsell strategies as well as to retain your customer base and increase their happiness. This is a hybrid position (within the Netherlands), where you will be working for our Amsterdam office.

What this role looks like

You will be in charge of managing a book of customers within the health and fitness industry such as fitness clubs and boutique studios. Your goal is to retain these customers, mitigate churn, and upsell the customers on additional modules. In addition, you will be tasked with migrating customers to more advanced software platforms where applicable.

Some of your key tasks as an Account Manager

• Serve as the lead point of contact for your customers;
• Engage with existing customers through high velocity outbound prospecting to up-sell, renew and cross sell;
• Keep track of upsell opportunities through a defined sales process within Salesforce.com to achieve and surpass your monthly targets;
• Demonstrate software solutions to your customers, from core products to modules, to payment solutions and upgrades;
• Coach merchants to grow their business by providing tailored and structured recommendations to achieve those goals;
• Build a trusted advisor relationship with your customers and identify upsell opportunities;
• Negotiate contracts and close agreements to maximize the growth of your book of business;
• Guide customers through their upgrade path from basic platforms to our more advanced all-in-one platforms;
• Demonstrate an in-depth understanding of industry trends and act as a trusted advisor who leads one-on-one screen sharing presentations;
• Collaborate with our Customer Success team to identify accounts at risk and prevent churn;
• Track key book of business metrics.

What you will bring to the Account Management team

• 2+ years of experience in a quota carrying sales role;
• Understanding of solution-based consultative sales in a SaaS environment;
• Experience working in a high velocity B2B (SMB) environment;
• Excellent telephone manner, experience selling over the phone;
• Strong presentation skills and high interest in tech;
• You’re a fluent Dutch speaker and speak English on a fluent level;
• An understanding of the health and fitness industry;
• Value feedback and thrive on constant improvement and learning;
• Strong work ethic, and a self-driven desire to succeed;
• Committed to a culture of positivity and high performance;
• Ability to work with a big portfolio of customers and work well under pressure;
• Ability to use Salesforce.com and other technologies to manage and organize pipeline would be a big plus.

Important note: Please do apply if you meet 70%+ of the criteria. At Virtuagym we hire great people, not just resumes. If you can't check off a few requirements but are a fast learner, we’d love to hear from you!

Here’s why you should come work with us

Next to being inspired daily by talented and motivated colleagues and having plenty of opportunities for personal and professional growth, these are the main Virtuagym perks:

• Competitive salary with an exciting performance-based bonus structure;
• Fun, growth and a healthy work environment, including a lot of support from the management team and the opportunity to keep developing yourself;
• Join one of the fastest-growing SaaS scale-ups within the fitness tech domain and a diverse and international team made up of over 30 nationalities;
• Flat hierarchy with room to take ownership: your voice will be truly heard;
• We are remote-friendly: with our hybrid working policy you can work from your home in the Netherlands. Additionally, you can work from any other location you want within Europe up to 4 weeks at a time for a maximum of 12 weeks in a year. We provide your home office set-up and working from home allowance.
  Please note: even though we are remote-friendly, we can only hire people who live in the Netherlands/are open to moving to the Netherlands and hold a Dutch citizen service number (BSN);
• We provide 25 paid holidays per year (based on a full-time contract), the option to buy extra vacation days when you used all your holidays for that year, an 8% holiday allowance and a pension plan;
• Stay healthy with our Gym benefits: choose from a wide range of gym options (ClassPass, Trainmore, Onefit etc.) including a monthly contribution towards your gym subscription, free weekly padel classes, a Friends & Family gym discount, free video-on-demand workouts and unlimited access to on-demand coaching with psychologists via chat, phone or video call through the platform OpenUp;
• An amazing (dog-friendly) office located at the Amsterdam canals;
• Weekly Friday drinks, great social events (spring dinners, boat parties) and snacks and drinks at the office;
• We love to learn: join our knowledge exchange sessions, Lunch & Learn sessions for personal development, the Virtuagym Circle and more;
• You will be part of a joyful and passionate team, where we share and celebrate success together and organize awesome company events such as New Year's dinners, Halloween parties, ski trips and more!

About Virtuagym

Virtuagym is a leading and fast-growing innovator in the digital health and fitness domain, offering a Software as a Service solution and multiple native apps to users worldwide. We offer coaching and management solutions for trainers, studios, clubs and corporate wellness, all with the vision to make the world a healthier and happier place.

Virtuagym is an ambitious, passionate and multicultural team of talented people who want to create a healthier world for all. We believe in teamwork, challenging each other, being bold and adventurous, working lean, taking care of each other and sharing success. As a scale-up, we embrace our diversity, international character and our flat hierarchy that promotes great freedom, taking ownership and making a true impact. Our talented staff of 240+ employees are based out of two locations: Amsterdam, NL, and Medellin, CO.

Every day with us will be an opportunity to cultivate and evolve your personal and professional skills, as well as to make a significant impact on a global scale. Here, at Virtuagym, we are not just colleagues, we are friends, willing to help and support each other. By joining us, you become a part of a joyful and energetic team.