Continuous Improvement Manager Benelux

Continuous Improvement Manager BNL – Multidivision

About L’Oréal

L'Oréal has been a world leader in the cosmetics business for more than 100 years and has grown into one of the largest FMCG companies in the world. With international brands such as L'Oréal Paris, Garnier, Kérastase, Lancôme, Giorgio Armani and Vichy, we offer relevant products for every consumer.

Who am I?

As a member of the Customer Care & Credit leadership team, you will play a key role in shaping and rolling out the overall customer care vision.

Your role optimizes the ‘Order to Cash’ process, driving efficiency and customer satisfaction. The manager identifies improvement areas, leads initiatives, and collaborates with stakeholders. Strong analytical skills and stakeholder management are essential.

Your key responsibilities

• Analyze and improve the entire O2C flow
• Identify issues, analyze benefits, and propose solutions.
• Ensure a customer-centric approach to improvements.
• Collaborate with BPO, Key Users, IT, and operational teams.
• Monitor performance via KPIs and dashboards.
• Manage and improve SLAs.
• Develop and implement a process standardization and simplification
• Drive O2C tool improvements with IT (Kepler BPO, facilitate other tool roadmaps)
• Coordinate and/or test on new projects and recurrent system improvements needed

Your key skills

• Data analysis
• Process optimization
• Cooperation Stakeholder management
• Problem-solving
• Project management
• Data-driven decision-making

KPI

• Implemented action plans and projects according to timeline and quality expected
• SLA adherence
• cost savings

Our ideal candidate has:

• 2-5 years relevant work experience
• O2C or related experience required. Cross-functional collaboration, data analysis and solution implementation.
• Speaks English and highly recommend: Dutch/Flemish or French

What do we offer?

• An inspiring work environment with ambitious colleagues, where working Agile is the norm Broad career path possibilities within and outside of the corporate CDMO team, both in The Netherlands and internationally
• A competitive salary and good secondary employment benefits (profit sharing, retirement, healthcare, etc.)
• Discount on our products
• Broad and professional training offerings

Finally, a great added value of working at L'Oréal is that you will be working with so many different people and functions. This offers you the opportunity to broaden your knowledge about different stakeholders.