Delivery Manager - Dutch Speaking

Join Lepaya!

Our Delivery teams are responsible for delivering a high-end, flawless client experience. Practically, this means that as soon as our Commercial teams close a new contract, the Delivery team steps in to ensure we go live as fast as possible with the relevant content, the right trainers for the right client, and is the first point of contact for all queries from clients.

We’re looking for a Delivery Manager to join our Program vertical. In this role, you’ll be at the heart of ensuring the seamless execution of our training programs. You own the operational setup and execution of your dedicated client programs, from learner communications to coordinating contextualisation elements like translations and branding. You ensure that every program runs on time, within scope, and according to our Lepaya standards.

You’ll work closely with Customer Success Managers to translate client needs into feasible, high-quality delivery setups. You’ll collaborate across teams, from content operations to product squads, to ensure that what we deliver is both impactful for clients and scalable for Lepaya.

What you’ll bring

• 3+ years of experience in program or project delivery, operations, or customer success, ideally in a fast-paced, client-facing environment.
• Strong organisational skills and the ability to manage multiple programs and stakeholders simultaneously.
• Clear communication and coordination skills, bringing clarity, structure, and accountability to every project.
• A proactive problem solver with a bias for action: when things get complex, you simplify.
• Detail-oriented, structured, and comfortable working with systems and data to monitor quality and performance.
• Fluent in English and Dutch. Additional languages (German, French) are a plus.
• Eligibility to work in the Netherlands (relocation support is not provided for this role).

Your first-year achievements

• Own program setup: Take full ownership of delivery setup; from branding and translations to learner communication and platform configuration — ensuring programs are ready to deliver at high quality.
• Run setup projects end-to-end: When extra setup work is needed (branding, translations, content updates, delivery deviations), manage it as a project: coordinate across teams and freelancers, track timelines, and ensure all steps are completed before the program is announced to the learners.
• Drive readiness: Lead smooth go-lives for pilots and waves, resolving blockers quickly.
• Advise on delivery feasibility: Partner with the Commercial team to ensure proposed setups are deliverable and proactively shape solutions when challenges arise.
• Ensure First Time Right: Monitor delivery quality metrics (first time right, issue-free modules) and act early when risks arise.
• Improve scalability: Share learnings, document best practices, and contribute to better, simpler delivery processes.

Why you’ll love this journey at Lepaya

• A challenging role in a vibrant international scale-up
• Our work-to-live scheme, which prioritizes health and wellbeing 🧘
• Unlimited holidays and Lepaya Fridays – every other Friday, a day for yourself
• Flexible hours and a hybrid working arrangement; we expect you to work from our office at least 2 days a week
• Work from anywhere for 8 weeks/year
• Access to Empowr, our well-being partner
• Lots of opportunities to learn and grow, including internal career development:

• Access to our Lepaya Academy to help you upskill
• An internal hiring program to help you advance

Our mission

At Lepaya, we empower professionals to thrive in their careers and lead happier lives, helping businesses reach new heights. Every member of our team plays a part in transforming how organizations grow and develop their talent.

Through our Portal, Academies, and App, we deliver blended training programs for every career stage, enabling learners to learn, practice, and apply new skills that truly make an impact.

Trusted by companies like KPMG, ING, Just Eat Takeaway, Bynder, Dell, Kraft Heinz, and BCG, we’ve upskilled over 26,000 learners in 2024 across 120 countries. Backed by $80M in funding, we’re on a mission to become the world’s leading upskilling platform — and we’d love you to be part of it.

What does it mean to be a Lepayaan?

We succeed together. We act and come up with solutions. We build for growth. We exceed expectations. We create meaningful impact.