Director and Business Manager - Furniture Solutions

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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

About Tétris

Tétris, a JLL Group subsidiary, specialises in designing and developing professional workspaces. As both consultant and general contractor, we provide comprehensive turnkey services for office fit-outs and property renovations across commercial, education, retail, and hospitality sectors. Operating globally across three continents and represented in eleven countries in EMEA, Tétris leads the Design & Build market with approximately $700 million turnover and over 900 employees. Following the successful launch of our Furniture Solutions department in France (2017), we're expanding this business unit across all Tétris markets. We seek a Director and Business Manager for our Amsterdam-based Furniture Solutions department to drive our success story in the Netherlands market.

Director Responsibilities

Reporting to the Regional Cluster Leader for Furniture Solutions.

Strategic Leadership

• Develop and execute sales strategies with your team to drive department growth.
• Build and maintain external client networks and internal stakeholder relationships.
• Provide strategic furniture design consultation to customers, investors, and partners.
• Implement strategic objectives of regional and global business line.

Operational Management

• Ensure full accountability for department success and profitability.
• Oversee talent development and capacity planning for furniture operations.
• Monitor departmental performance and implement corrective actions when needed.

Team Leadership

• Foster professional development and maintain operational excellence.
• Manage teams according to company ethical standards and best practices.
• Nurture positive culture and team spirit.

Business Manager Responsibilities

Client Engagement

• Serve as primary liaison between design teams and clients throughout project lifecycle.
• Balance client requirements across functionality, budget, ergonomics, and aesthetics while maintaining profitable margins.
• Leverage enthusiasm and expertise to drive customer acquisition and retention.
• Ability to build, nurture and maintain strong relationships.

Technical Expertise

• Maintain comprehensive furniture product knowledge across diverse project types.
• Knowledge of comprehensive end-to-end circular services relating to furniture assets – including, but not limited to: Digital Product Passports; Product and component tracking; Inventory management; Furniture assessment; Re-use and refurbish processes; Disposal and distribution; Responsible Recycling; Industry accreditations and standards.
• Collaborate with architects and designers to create opportunities, and prepare suitable furniture proposals that meet clients' requirements.
• Stay current with industry developments, sustainability trends, and circular economy practices.
• Apply technical insights to provide creative solutions aligned with overall interior design concepts.
• Broad knowledge of global brands, manufacturers and their product portfolios.

Project Management

• Manage complete project lifecycle from initial consultation through implementation.
• Coordinate client and supplier relationships, administration, and delivery.
• Ensure seamless project execution and client satisfaction.

Required Experience and Qualifications

Professional Experience

• Minimum 5 years relevant furniture industry Dealer experience.
• Proven team management experience in furniture supply/design.
• Strong business acumen with demonstrated customer satisfaction results.

Technical Knowledge

• Deep understanding of furniture design principles and ability to read technical layouts and shop-drawings.
• Knowledge of workplace regulations (ARBO, NEN), Buildings Decree, and fire safety requirements.
• Familiarity with sustainability and circularity applications in materials.

Core Competencies

• Team leadership and empathy.
• Strong organizational and project management skills.
• Commercial mindset with results-driven approach.
• Adaptability and dynamic problem-solving abilities.

Technical Skills

• Advanced proficiency in Microsoft Office suite.
• Experience with Salesforce, Navision and Pcon preferred.
• Fluency in Dutch and English (written and verbal).
• Valid Dutch driving license.

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!