Fraud Operations Intern

Tiqets is an award-winning tech scale-up headquartered in the Netherlands. We are hiring a Fraud Operations Intern to join our mission to bring the world more ways to culture!

Who are we

We are revolutionizing the way people buy tickets to unforgettable experiences at the best destinations all over the world. Our technology makes planning easy for thousands of travelers to find all the experiences they don't want to miss during their trip (museums, zoos, theme parks, and more), so they can book all their tickets in one place.

We are an international company committed to making culture accessible to our customers and our employees.

Our values

• We are remarkable: Have fun, be creative and celebrate great moments!
• We are accessible: Communicate honestly and support each other
• We are adaptable: Learn, adapt, and pivot. That's who we are!

Life at Tiqets

What you will do

As a Fraud Operations Intern, you will be part of the Tiqets Finance team. Together with the Fraud Manager, you are responsible for creating all sorts of business analysis. You are result driven, ambitious and like getting things done as quickly as possible, in a smart and accurate way.

About the Role:

• Handling a variety of administrative tasks, including compiling and organizing key documents
• Managing communication with financial institutions (such as banks) and maintaining professional correspondence
• Serving as a point of contact for clients, ensuring timely and accurate responses to their requests
• Maintaining a high level of attention to detail when processing information and handling financial data
• Working across multiple systems — including Adyen, PayPal, and various internal customer platforms — to support daily operations
• Monitoring and managing chargeback cases, ensuring proper documentation and follow-up
• Overseeing the daily inbox, prioritizing and addressing incoming requests efficiently
• Collaborating closely with the Support team, assisting with inquiries and resolving issues

About you:

• You should be currently enrolled in a Bachelor's or Master's program (Business Administration or general studies) and remain so for the duration of the internship. Unfortunately, if you have already graduated, we cannot proceed
• You are available to start on February 15th or March 1st
• Detail-oriented with strong organizational skills
• Fluent in English; any additional language is considered a plus
• Attention to detail and a desire to continually learn and share knowledge
• Productive in a high-pressure environment, maintaining quality and efficiency
• Professional, credible, and committed to delivering high standards of work
• Can do attitude
• Performing ad-hoc tasks
• Available for minimum 6 months
• Living in the Netherlands

Perks and benefits at Tiqets

• Vibrant, dynamic, international working environment
• Plenty of responsibility, and an opportunity to work and learn from the best in the field
• Internship and travel allowance
• Bright, welcoming office located in Amsterdam, 5 minutes on foot from Amstel station
• Friday drinks and parties to celebrate our accomplishments
• Sports activities: free gym, running sessions, boot-camp, football, climbing, yoga and more
• Biweekly show-and-tell sessions with useful presentations from various team members, pizza and beer included
• 20% personal Tiqets discount code for all of our products
• Opportunity to make an impact in a fast-growing tech scale-up
• Daily fresh lunch buffet provided by Join Program
• Hybrid working model