CX/UX Researcher

Do you want to make a difference and contribute to creating a better world? Are you interested in developing your skills and knowledge, while putting your ideals to work? Join us, we are a frontrunner in ethical banking and global impact investing, and we need people like you to make change happen.

We believe that money can change the world for the better. In fact, our organisation was founded on this belief. Our mission is to create a society that protects and promotes the quality of life of all its members with human dignity at its core.

Currently, we’re strengthening our Brand & Identity team. Due to our commitment to customer-centric innovation, we would like to bring on board a CX/UX Researcher who will play a vital role in building the foundation for customer and user experience. Here, your expertise will not only transform the way we understand and serve our clients, but also inspire a movement throughout our organization.

Profiel

How you will make a difference

You will help us to ‘change finance to finance change’, by leading and executing customer and user research to uncover needs, behaviours, and insights that shape our customer journeys and inform evidence-based decision-making. Your findings will spark innovation, drive sustainable solutions, and shape a future where every decision starts with the customer.

As part of your role, you will:

• Lay the groundwork for a new discipline within our organization, setting standards for CX/UX research.
• Helps to drive a culture shift, inspiring teams to put the customer and user at the heart of every decision.
• Uncover deep insights into customer journeys, needs, and pain points fueling innovative, sustainable solutions.
• Collaborate with cross-functional teams to translate research into actionable strategies that enhance both customer satisfaction and social impact.
• Empower colleagues with your knowledge, building awareness and understanding of the value of CX/UX research.

What you will bring

Your unique potential and your values matter for us most. We look for people who are self-aware and who think in a holistic way, always conscious of their impact on society, environment, and the economy.

It is important that you are a trailblazer with a passion for creating impact. Your curiosity, empathy, and drive to innovate set you apart. With your expertise, you’ll inspire others and pave the way for a customer-first mindset across the organization.

To be successful in this role, you will:

• Bring a pioneering mindset and the confidence to introduce and champion CX/UX research in a new environment.
• Be a compelling storyteller, able to communicate complex findings in a simple, engaging way to diverse audiences.
• Thrive in a collaborative environment and enjoy building bridges between teams and disciplines.
• Have a strategic vision for how customer and user insights can drive both business results and positive change.

Furthermore, it is expected that you will have:

• Experience in CX/UX research within service-driven organizations, ideally with a focus on sustainability or social impact.
• Proven track record of conducting qualitative and quantitative research, with the ability to turn insights into clear recommendations.
• Strong stakeholder management skills and the ability to influence at all levels.
• Fluency in English (Dutch is a plus).

Your future colleagues

You will be reporting directly to the Head of Brand & Identity and collaborate closely with the CX Lead, UX Lead, and other internal stakeholders. The Brand & Identity team currently consists of passionate professionals dedicated to customer-centric innovation.

Wat we bieden

What we offer you

An inspiring work culture

The most important thing about working with us is that you are part of community that is changing the world for the better. We are constantly improving our work culture to create conditions where every person can thrive, so you are able to:

• find a sense of meaning in your work
• create positive energy and impact with your co-workers
• build mutual trust and respect in working relationships
• enjoy fulfilment at a professional and personal level

A comfortable working environment

Our award-winning sustainable head office is based in Driebergen-Zeist, the Netherlands at the Reehorst Estate, just a 3 minutes’ walk from the train station. Combined with working from home, it is an inspiring place to work and connect with your colleagues.

And of course, great remuneration and working conditions

• a salary appropriate to the position, our remuneration policy and your experience
• an attractive pension policy
• a mobility card (including free private travels)
• flexible working hours and the opportunity to work from home
• reimbursement of a company bicycle to the max of € 1,500
• 30 holiday days with a 40-hour working week, plus the option of buying 2 weeks of extra holiday days
• extra leave to contribute to voluntary work
• a range of education and training opportunities
• the option to join our collective health insurance
• a working from home allowance per home office day
• suitable home office equipment up to € 750 every 5 years

Sounds interesting?

If you feel that you want to make a difference, don’t hesitate to join the Triodos community by applying for this role.

The closing date for applications is: 12.12.2025

If the role interests you but you still have some questions, please connect with us via email: [email protected]

We also don’t want to miss out on candidates who feel they don’t exactly match the job description, so if this is a role that sounds interesting to you, and you feel you could add value, please apply!

Who we are

Triodos Bank is a leading expert in sustainable banking, founded in 1980 in the Netherlands, with branches in Belgium, Germany, United Kingdom, and Spain.

Triodos Investment Management is a globally recognised leader in impact investing, that currently manages 20 funds invested in both Europe and emerging markets.

Triodos Regenerative Money Centre is our business unit launched in 2019 with the explicit goal of restoring and regenerating nature and society.

We are a certified B Corp since 2015.

We are also one of the founders of The Global Alliance for Banking on Values, a global network of independent banks using finance to deliver sustainable economic, social, and environmental development.