Operations Coordinator

Founded on Empathy, Fuelled by Impact

At ParkBee, our mission is to give space back to the cities by creating a seamless experience for drivers with an interconnected European parking network. Our philosophy is to build distinctive products and services that enhance existing resources without generating new ones, all nurtured by an enduring empathy for drivers and partners. Joining ParkBee means you'll be part of a team that's driving change and making a difference in the world.

Role Overview

The Operations Coordinator at ParkBee plays a key role in delivering excellent service to our parking location partners by responding to inquiries, handling maintenance requests, and helping navigate ParkBee’s digital parking solutions. This role involves supporting accounts, ensuring service level agreements (SLAs) are met, and assisting the Operations Team to address system-related issues. The Operations Coordinator also proactively engages with customers, provides onboarding assistance, and helps to maintain high levels of client satisfaction.

What You’ll Be Doing

• Customer Inquiries Management: Respond to client inquiries via email and phone ensuring timely and professional communication.
• Issue Resolution: Investigate and resolve partner and owner issues and complaints by coordinating with internal departments, providing clear updates to clients.
• Account Management Support: Assist Account Managers in handling client accounts by managing updates, tracking progress, and ensuring client satisfaction.
• Service Level Agreement (SLA) Monitoring: Ensure that partner requests and issues are handled in accordance with agreed-upon SLAs, escalating when necessary.
• Onboarding Assistance: Support new owners onboarding by guiding them through the setup process, providing necessary documentation, and ensuring a smooth transition.
• Client Training: Provide owners with product or service training, offering demonstrations or written guides to help them use the company’s offerings effectively.
• Cross-Department Coordination: Act as a liaison between owners and internal teams such as technical support, sales, product development, and external partners, to ensure client needs are met.
• Proactive Client Engagement: Regularly check in with owners to assess satisfaction, address potential issues, and provide recommendations for additional products or services.
• Continuous Improvement: Identify trends in owner or partner issues and provide feedback to improve processes, product features, or service quality.

What You Bring

• Are self-starter who are proactive, hands-on, curious, and motivated. You want to go the extra mile. You get the job done!
• Have 2 to 3 years of relevant experience in an operations management position or project management with a commercial mindset
• Are capable of naturally leading projects in the right direction, overseeing the day-to-day operations, managing stakeholders, and setting the right priorities (big vs. smaller issues)
• Have an affinity for technology and a great eye for detail and data accuracy
• Ability to communicate across functions and seniority; strong team player
• Fluency in Dutch and English, both verbally and in writing
• Are licensed to drive a car; travel to our locations and regular visits to locations are part of the job
• Are adaptable and able to work in a fast-changing environment, you want to contribute to the growth of an ambitious scale-up.

What You'll Receive

We believe a career as a Operations Coordinator at our company offers exponential growth and learning through an environment that promotes high ownership, accountability, and impact at every level. In addition, we offer a competitive reward package, including:

• Attractive salary up to €42k dependent on experience
• An annual allowance of €1,500 for learning and growth in your role
• An initial contract of 12 months to be extended by mutual agreement
• Numerous growth and development initiatives, training and projects
• Access to professional mental health support with OpenUp, ensuring you're supported both at work and in life
• 25 days holiday plus additional leave schemes
• Daily fresh lunch in the office (we're primarily an in-person company with home working flexibility)
• Easy commute with an NS business card, mileage reimbursement, and access to shared cars when needed
• A generous employer pension scheme and additional long term performance based incentives linked to the success of ParkBee and your contribution.

If you are ready to make a significant impact in the role of Operations Coordinator, we'd love to hear from you!

At ParkBee, we truly Enjoy the Ride. We celebrate each other’s successes and strengthen our culture through moments that bring us together. Here’s a glimpse of what that looks like:

• Monthly Friday Drinks - from boat rides to pub quizzes
• Quarterly Team Outings – experiences to connect beyond the office
• Bee of the Quarter – peer recognition for those who go above and beyond
• Annual Sports Day – a team favourite (we love volleyball)
• Hobby Clubs – from #cinema_club, #parkbee-padel to the #run-club
• #Ladies-of-ParkBee – monthly lunches or activities that bring women at ParkBee together

About ParkBee

We are ParkBee. A team of ambitious frontrunners who seek to redefine the future of urban mobility by developing innovative and distinctive products that boldly lead the field. We look for smart but humble go-getters and problem solvers who make the journey as rewarding as the destination, embracing our ethos to "Enjoy the Ride". Join our team now and become a part of our mobility revolution.