Data Analysis | Industrial Engineering internship: standardization of failure mode categorization

Join ASML’s Customer Support Supply Chain Management Quality Team

Introduction

Within ASML’s Customer Support (CS) organization, the Customer Supply Chain Management (CSCM) Quality department ensures the reliability and performance of service parts and tools used in the field. This team addresses critical quality issues such as Dead on Arrival (DoA), Prevented DoA, and Irregularity Reports (IRR), which are essential for reducing downtime and improving customer satisfaction. Currently, failure mode and symptom categorization across these processes lacks standardization, leading to fragmented reporting and limited ability to track and improve quality performance. To resolve this, CSCM Quality is launching an initiative to redefine and harmonize these categories across systems and stakeholders. This is an effort that will significantly enhance operational excellence and data-driven decision-making.

Your Assignment

As an intern, you will play a key role in driving this standardization initiative. You will work closely with stakeholders and leverage data analysis to create a robust categorization framework. Key deliverables include:

• Define and standardize failure mode/symptom categories for IRR, DoA, Prevented DoA, and PMRs.
• Align with stakeholders to ensure clarity and usability of the new structure.
• Develop practical examples and user-friendly “how-to” guides for First Line Support (FLS).
• Update reports and dashboards to reflect the new categorization.
• Map legacy data to maintain continuity and historical insights.
• Communicate changes effectively through documentation and presentations.

This is an internship (non-thesis) for a minimum of 6 months. It requires an investment of 24-32 hours per week, out of which 2 days per week are onsite in Veldhoven. It is set to start in February 2026.

Your Profile

To be a perfect match for this internship you:

• Are a bachelor or master student in Industrial Engineering, Data Science, Supply Chain Management, Business Process Management, or related field.
• Have strong analytical skills, and affinity with data structuring and working in a technical environment.
• Are experienced with Excel, Power BI, or similar reporting tools.
• Have a proactive and independent working style.
• Are fluent in English (spoken and written) and have great communication skills.

Other requirements you need to meet

• You are enrolled at an educational institute for the entire duration of the internship.
• You need to be located in the Netherlands to be able to perform your internship. In case you’re currently living/studying outside of the Netherlands, your CV/motivation letter includes the willingness to relocate.
• If you are a non-EU citizen, studying in the Netherlands, your university is willing to sign the documents relevant for doing an internship (i.e., Nuffic agreement).

This position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.

About ASML

ASML is a leading supplier of lithography equipment, used by the world’s top chipmakers to print microchips that are increasingly powerful, fast and energy efficient. Working at ASML is inspiring, no matter what field you're in. That’s because we push the boundaries of technology: if it’s moving the world forward, chances are, we’re behind it. In fact, we’re probably a part of the electronic device you’re using right now. We’re a global team of more than 32,000 people from 122 different nationalities and counting. Headquartered in Europe’s top tech hub, the Brainport Eindhoven region in the Netherlands, our operations are spread across Europe, Asia and the US.