Customer Success Intern

As a Customer Success Intern, you will support the delivery and success of client programs, helping ensure they create measurable impact and long-term value for both the client and Lepaya. You’ll assist the Customer Success team in managing client relationships, coordinating program delivery, tracking performance metrics, and identifying opportunities for improvement and growth.

Working closely with (senior) Customer Success Managers, you’ll gain hands-on experience in post-sales client engagement, from helping drive learner impact (measured by cNPS and apply rates) to contributing to revenue delivery and client retention efforts. You’ll also support preparations for account renewals and expansions, ensuring that the team is well-equipped with the insights and data needed to discuss potential growth opportunities with clients.

What you’ll bring

• Currently studying a Bachelor's or Master's in Business Studies, (Organizational) Psychology, Educational Sciences, Human Resource Management, Communication Studies, or similar fields.
• A service-minded and result-driven attitude.
• Passionate about learning and personal development.
• Enjoy refining processes to improve efficiency and scalability.
• Collaborate well with others and are proactive in taking initiative.
• Can-do mindset.
• Excellent communication skills, both written and verbal, in English and preferably also Dutch.
• Available full-time, and able to come to our Amsterdam office at least 2 days per week.

Your achievements

• Project support: Collaborate with the Customer Success Team on 1-2 strategic projects to help enhance the CSM role, processes, and overall team effectiveness.
• Operational excellence: Support the Customer Success Team and the Delivery Team in ensuring flawless execution of Lepaya’s training programs and a smooth client experience.
• Hands-on support: Assist in evaluating training programs, collecting and analyzing feedback, and preparing for key Customer Success touchpoints, such as Quarterly Business Reviews (QBRs) and onboarding sessions.

Why you’ll love this journey at Lepaya

• Inspiring and dynamic environment
• Participate in Lepaya’s own training curriculum
• Excellent guidance during your internship
• A compensation of 500 Euro/month, based on a full-time contract
• Lunch at the office once per week
• Participation in the Lepaya Work-To-Live schedule, consisting of unlimited holidays & Lepaya Fridays – every other Friday, a day for yourself
• Flexible hours and a hybrid working arrangement; we expect you to work from our office at least 2 days a week

Our mission

At Lepaya, we empower professionals to thrive in their careers and lead happier lives, helping businesses reach new heights. Every member of our team plays a part in transforming how organizations grow and develop their talent.

Through our Portal, Academies, and App, we deliver blended training programs for every career stage, enabling learners to learn, practice, and apply new skills that truly make an impact.

Trusted by companies like KPMG, ING, Just Eat Takeaway, Bynder, Dell, Kraft Heinz, and BCG, we’ve upskilled over 26,000 learners in 2024 across 120 countries. Backed by $80M in funding, we’re on a mission to become the world’s leading upskilling platform — and we’d love you to be part of it.

What does it mean to be a Lepayaan?

We succeed together. We act and come up with solutions. We build for growth. We exceed expectations. We create meaningful impact.