Bouquet Operations Assistant

We’re the Bloom & Wild Group. We don’t just send flowers; we help our customers to care wildly. Caring wildly is celebrating the little things we all do for each other every day. We care wildly about people and our planet. Which is why we’re so proud to be a certified B Corp™ – committed to making long-term positive change for our community, and the world around us.

We are home to a family of beautiful brands, including Bloom & Wild and bloomon:

• Bloom & Wild, founded in the UK, started with a mission to make sending and receiving flowers the joy it should be, leveraging technology, brand, and letterbox delivery.
• bloomon, launched in Amsterdam in 2014, is turning the flower industry on its head by disrupting the traditional supply chain. We skip the auction to shorten the journey for our flowers, using technology and innovation to deliver delightful gifts and subscriptions across Europe.

Since joining forces in 2021, we (including our French third brand Bergamotte) have delivered over 20 million orders (and counting!), establishing us as the largest direct-to-consumer flower business in Europe. Our vision is to create a destination for thoughtful gifting, expanding into new categories to become Europe's #1 gifting destination.

🛠️ Flowers Team @ Bloom & Wild Group

The Flowers Team is the heart of our product, responsible for expertly sourcing the fresh and dried flowers, plants, and wreaths that define the Bloom & Wild Group brands. Our mission is to combine the highest quality and best value with a commitment to being a Sustainability Leader in the floral sector.

While flowers bring positivity, the floral industry faces significant sustainability challenges related to floriculture and waste. That's why we're dedicated to finding innovative solutions, collaborating with our growers on sustainable alternatives that reduce our collective environmental impact.

⚙️ What you'll be doing:

Together with the Senior Bouquet Coordinator, your key goal is to translate beautiful design visions into tangible, high-quality, and profitable products.

As a Bouquet Operations Assistant, you sit at the crucial intersection of Range, Design, Buying, and Production. Your core purpose is to collaborate with the Senior Coordinator to ensure every design sketch moves smoothly and efficiently toward becoming a real, high-quality, and profitable bouquet.

You'll work hand-in-hand with the Senior Coordinator and the Buyers. By providing essential coordination and administrative support and meticulously completing all necessary groundwork, you ensure every design is production-ready. This guarantees the Buying team has full visibility into the specific flowers and stems required for on-time and in-full delivery.

Process & Project Administration

• System Administration: Owning and executing the accurate administration of bouquets in the purchasing system, including managing all associated product specifications and characteristics vital for delivering the freshest and most beautiful flowers.
• Timelines: Proactively supporting the tracking and timely execution of the bouquet development process. You will assist the Senior Coordinator by ensuring all designs received meet critical milestones and deadlines.
• Stakeholder Communication: Serving as a key communications coordinator between the Design/Range teams and the Buying team, helping to gather and distribute information to keep all parties aligned and the process flowing smoothly.
• Data & Forecasting: Supporting the Senior Coordinator in collaboration with our Planning and Forecasting department to ensure the Buying team has the right data and information at the right time to source the best flowers at the best price.

Financial, Sustainability & Compliance Support

• Budgets: Checking and documenting adherence to all predetermined budgets - both financial (€) and climate-related (CO2).
• Design Principles: Checking and flagging necessary adjustments to ensure a structurally sound design that delivers Value for Money (VFM) for the customer.
• Compliance Checks: Verifying that all bouquets meet predetermined quality standards, including ingredients, design criteria, and overall aesthetic specifications.

✅ You’ll love this role if you…

Core Competencies

• Adaptability & Flexibility: You are resilient and aren't phased by last-minute change! You can quickly pivot focus between the B&W and bloomon brands and manage tasks effectively.
• Organized: You work in a structured way.
• Stakeholder Management: You are comfortable working with multiple stakeholders and have proven experience in balancing and navigating opposing interests.
• Proactivity & Initiative: You are enthusiastic, independent, and pro-active. You bring in ideas for change or improvement, and challenge applicable guidelines and procedures appropriately and where necessary.
• Team Collaboration: You are a real team player who can step in to support.
• Detail-oriented & Precision: You are meticulous, ensuring high accuracy in all documentation, and are dedicated to delivering the highest possible end product.

Functional & Technical Skills

• Communication: You have strong communication skills in English (written and verbal).
• Data Literacy: You have experience working with Excel/Google sheets, data, and collaboration tools such as Google apps, Slack. Having worked with warehouse/ERP systems is a plus.
• Sustainability Focus: You are keen to develop your understanding of sustainable practices and play an active role in helping us achieve our CO2 and environmental targets.

Flower knowledge isn’t essential, though you will certainly develop this in this role!

These are some of the skills and experience we think will enable success in this role, but please don’t worry if you are missing some of these. We’re committed to building a team made up of different strengths, skills and experiences, so if you’re excited about our values, passionate about what you do and would like to join us in doing things more thoughtfully, we’d love to hear from you.

🧭 Our ways of working

We do things a little bit differently. From inventing letterbox flowers to founding The Thoughtful Marketing Movement. We’re big on collaboration, empathy, knowledge sharing and growth, and our values drive our priorities every day:

• Lead change for good: we have the guts to try new things and step up to do what matters most
• Think deeply, act swiftly: we make sure there’s thoughtful rationale behind our approach and always act swiftly to implement ideas
• Care wildly: we pour care and creativity into everything we do and pay attention to the things that make a difference
• Stay open, be curious: we’re open about what we’re doing and why, and we welcome challenges from each other

We really believe in the power of face-to-face connections - be that through a shared project, a learning and development opportunity, or an after work social - and trust our teams to make the right decisions (for them and us) about where and how they work each day. Our working patterns are flexible and vary across the business, depending on the type of work, need for collaboration, and personal and wellbeing circumstances.

🌟 (Some of) The good stuff

To care wildly for our customers, firstly we care wildly for our teams. We work hard to craft a culture of thoughtfulness and care, where there is a strong sense of inclusion and belonging, enabling all of our people to thrive and be successful each day.

🌻 Work that works for you

• Flexible working (core hours from 10-4pm)
• Work Abroad for up to 30 days each year
• Share in our success with a choice to take equity options from day 1
• 1 day per year to volunteer on a project that’s close to your heart
• We’ll support your commute to our office and site locations. Depending on your journey to work, this may include a Swapfiets, an NS business card or expense reimbursement
• Phone allowance

🌴 Time off

• 24 vacation days and an option to buy an extra 5 each year
• Happiness days (1 extra day each quarter for your personal ‘me time’)
• 1 celebration day per year, to celebrate a holiday that’s important to you
• Flexible bank holidays - trade a bank holiday for another day that fits your beliefs, values and celebration calendar

🌱 Health and wellbeing

• Mental health support through Open Up, including access to online therapy sessions
• Allies and champions groups
• Mental Health First Aiders and awareness training for our managers
• Our office kitchen is stocked with healthy drinks and snacks to keep you going
• Workplace pension contributions

🌳 Growth & Development

• A flexible training framework for every stage of your career development through our Bloom & Learn programme

💐 Moments that matter

• We love having lunch together! We offer daily fresh and healthy lunch options at our locations in Amsterdam and Amstelveen
• Social & wellbeing monthly calendar
• We love to celebrate birthdays, anniversaries and other important milestones!
• Summer and End of Year events, team lunches and post-peak celebrations
• Irresistible discounts on our products, blooms & subscriptions!