Operations Retail Fulfillment Specialist

ABOUT THE BRAND

At Karl Lagerfeld, we are driven by Karl’s mantra: “Embrace the present and invent the future.”

Always contemporary and forward-looking, the House of KARL LAGERFELD shares the creative vision and design aesthetic of its iconic founder, Karl Lagerfeld. We are the only fashion house that carries Karl’s name on its door and we strive to live up to this responsibility in everything we do, every day, with the utmost joy and passion.

Our headquarters in Paris and in Amsterdam are home to a highly diverse and driven team of KARL family members that hail from over 50 countries. Together, we aim to create meaningful stories and product concepts that connect to Karl’s world and iconic attributes.

Women’s & Men’s ready-to-wear, bags, small leather goods, swimwear and underwear are managed directly from our Amsterdam headquarters, while other categories, including footwear, fragrances, eyewear and more, are developed with best-in-class licensing partners.

We connect with our consumers on multiple levels, ensuring that our online and offline approach goes hand in hand. We thrive to maximize consumer engagement via more than 200 KL stores worldwide, our premium wholesale partners, and our strong digital footprint, spearheaded by our KARL.COM flagship store, which reaches 96 countries. Our digital channels currently represent more than 30% of our overall full-price business.

We are a dynamic, fast-growing and inclusive company built on professionalism and strong values. At KARL LAGERFELD we’re committed to working toward the highest standards of sustainability and integrity across all areas of our business. In 2019, KARL LAGERFELD joined as a founding member of the Fashion Pact, a global sustainability initiative seeking to transform the fashion industry through objectives in three areas: climate, biodiversity and ocean protection.

The Role

Operations Retail Fulfillment Specialist

The Operations Retail Fulfillment Specialist is responsible for the on-time delivery of orders to our 50+ Retail stores with the mission to continuously meet and exceed our consumers’ expectations. The goal for the Specialist will be to provide outstanding service for our own Stores. You are our supply chain linking pin and therefore instrumental to the successful rollout of our sell-in plan. This involves close collaboration with our Stores all around Europe and HQ organization, such as allocators, production and merchandising, inbound/procurement and with our 3PL warehouse. This role reports directly to the Manager Operations Retail and E-Com within the Supply Chain & Operations department.

Key Responsibilities:

• Manage all operations processes to our Retail stores;
• Full ownership of goods flow during the shipping season, to maximise the selling period;
• Work closely with internal departments: allocators, buying and merchandising team to ensure timely delivery of goods;
• Maintain a strong connection with store staff, keep stores informed about goods movements, coordinate order tracking and store-to-store transfers;
• Daily update of planning sheets to ensure stores have accurate shipping/tracking information;
• Provide warehouse with weekly/monthly delivery forecasting, work closely to plan outbound and seasonal returns;
• Daily contact with our warehouse to ensure orders and returns are processed in a timely manner;
• Present delivery updates and shipping reports for new season launches in weekly meetings;
• Challenge numbers and information delivered from reports and spot mistakes immediately;
• Identify, analyse and implement improvements to processes and ways of working to drive productivity.

Profile:

• 3 years of experience, preferably in a related industry, logistics or related areas;
• Strong computer skills and familiarity with ERP systems;
• Excellent organizational and planning skills;
• Positive hands-on and pro-active attitude;
• Ability to work on own initiative;
• Excellent time management skills and the ability to multitask;
• Strong verbal and written communication skills, attention to detail & accuracy;
• Fluent in written and spoken English.

Why #TEAMKARL?

• Learning and development courses/training
• Opportunity to make an impact
• Remote working arrangements
• Relocation allowance
• Bonus holidays
• Working in the heart of Amsterdam
• Brand discounts
• Exclusive sample sales only for #TEAMKARL

The collective vision of KARL LAGERFELD is to be the most connected global designer brand, inspiring consumers through luxury collections and immersing them in the World of KARL.