Service Support Planner

Bayer is a global enterprise with core competencies in the Life Science fields of health care and agriculture. Its products and services are designed to benefit people and improve their quality of life.

In Maastricht, over 120 employees are responsible for the sales, distribution, and maintenance of radiology equipment. Our business unit Radiology is the worldwide sector leader.

At Bayer you have the opportunity to be part of a culture where we value the passion of our employees to innovate and give them the power to change.

Your Team

The Service Back Office Operations team is a dynamic team of 24 colleagues with diverse backgrounds in Back Office Support, Inside Sales, Customer Service and Service Planning. The team is passionate for performance and delivering state of the art Service to our internal- and external customers all over the globe.

The great thing is that you will get a lot of freedom in your job, and you will work in a fun team. It’s a very diverse team in both age and nationalities and we have an informal culture. You have a lot of contact with your colleagues in different departments, while you are coordinating our efforts to provide great service.

You will love working in our open office space because it makes collaboration with your colleagues even better. If you feel like having a chat, simply step into one of the coffee corners. If you need to focus, there are focus rooms to do so. In our meeting rooms, you even get to write on the walls.

Your Role

In this role, you are responsible for planning the Maintenance activity of the local Service Representatives in the affiliate countries (Benelux, UK, Germany, Sweden, and France). The planner will act between the Customers and the Service Representative to find and schedule the appropriate dates and time of the appointments and register it into the common shared planner tool. The planner will need to use the latest available tools to communicate with Customers in the local language when English will not be available. The planner will receive inputs from each country and local Service Representatives. It will be essential to work in strong collaboration with the Back Office Support and Service Inside Sales team and the colleagues performing technical assistance.

YOUR TASKS AND RESPONSIBILITIES

• Interact with Customers and local service Organizations and Service Representatives to schedule the appointments according to the agreements defined.
• Store the information in the common shared planner tool.
• Use the latest available tools to communicate with Customers in the local language when English will not be available.
• Add, cancel, plan and re-plan or make changes to appointments in the organization's schedule. Resolve appointment conflicts for staff and customers or clients.
• Receive inputs from local service organizations (Back Office Support team) such as Equipment details, Contact details, and Preventive Maintenance due dates.
• Produce and process schedules and reports as they are requested by administrative staff, customers, or clients.
• Set up KPIs and act on them for the overall planning efficiency.
• Ensure the company's best operations standards with respecting the local service organization and standard rules.

WHO YOU ARE

• 5-8 years overall work experience, with at least 3-5 years experience with a similar position or Customer Service position.
• Computer competency for data entry and the production of reports and schedules.
• Highly proficient in English is a must. A big plus is German, French, and/or another European language.
• Excellent communication skills in customer service and experience working as a company team member.
• Ability to fulfill the company's standards and values when performing scheduling tasks.
• Display kindness and be open to providing scheduling accommodations to customers, clients, or staff.
• Have an eye for detail and organization.
• Ability to perform more than one task at a time and solve problems quickly.
• Schedule project timelines to predict the finish date for larger projects.
• Experience with Salesforce is a plus.

WHAT TO EXPECT

• A start salary between €3300 and €3800 gross monthly based on 40 hours
• Possible to work from home office for 20%
• 8% holiday pay, a 13th month and a yearly bonus
• 34 days of leave, of which 5 are used for days the office is closed
• A good pension
• Plenty of challenges and opportunities to learn and to develop yourself
• An inspiring and demanding setting
• (International) career opportunities
• You start with a contract for one year. If there’s a match, it’s a permanent position

Reach out to us by sending us your cv and motivation letter! In case of any questions, you can contact Nienke Klaar (Nienke.klaar.ext@bayer.com)

We do not accept any unsolicited applications and agencies.

This vacancy is open to both internal and external candidates, internal candidates will be given priority in the recruitment process.

Division: Pharmaceuticals

Functional Area: Engineering & Technology

Employment Type: Regular

Job Segment: Inside Sales, Telemarketing, Data Entry, Radiology, Agricultural, Sales, Administrative, Healthcare, Agriculture