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Business Data Analyst (f/m/d)

Job Work from home
Posted 6 Oct 2025
Share:
Work experience
3 to 10 years
Full-time / part-time
Full-time
Job function
Degree level
Required language
English (Fluent)

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At Trusted Shops, we're on a mission to build Europe’s Community of Trust – where more than 40 million consumers and tens of thousands of businesses connect with confidence. To scale this mission, we’re transforming our Freemium and PLUS business segments into a self-service engine—powered by data, automation, and customer insight.

Your role

  • Build and maintain dashboards and reports that cover the full customer funnel—from acquisition to retention and winback.
  • Define and track KPIs for the self-service business, including product usage, conversion rates, user behavioral data, ARR, NRR, TTV, GRR, CSAT, and churn indicators.
  • Collaborate with Engagement, Retention, and Automation teams to translate behavioral data into actionable lifecycle improvements.
  • Analyze customer segments (e.g., Freemium vs. PLUS, active vs. passive users) and surface insights that guide personalized communication and product strategies.
  • Set up data models and reporting pipelines in alignment with Marketing, Product, and BI stakeholders.
  • Identify friction points, drop-offs, and opportunity areas within the self-service journey.
  • Support experimentation and A/B testing with sound statistical design and post-test evaluations.
  • Ensure data consistency across CRM, analytics, and automation tools—bridging business logic with technical implementation.

Why join Trusted Shops?

  • Shape the future of self-service in a mission-driven tech company focused on trust, transparency, and digital growth.
  • Work with cutting-edge technologies including AI, automation, and behavioral analytics to design scalable, customer-centric solutions.
  • Join a diverse, international team where collaboration, learning, and experimentation are core to how we work.
  • Benefit from a hybrid working model, personal development budget, and supportive leadership that values impact over hierarchy.
  • Contribute to a product used by millions of consumers and thousands of businesses across Europe—with the freedom to innovate and make decisions.
  • Experience a culture that combines startup agility with meaningful purpose, driven by shared values and a clear long-term vision.

Your profile

  • 3+ years of experience in data analysis, product analytics, or business intelligence—preferably in SaaS, eCommerce, or B2B environments.
  • Proficient with BI tools (e.g., Looker, Tableau, Power BI) and analytics platforms (e.g., Metabase, Amplitude).
  • Strong SQL skills and familiarity with data modeling principles.
  • Experience working with cross-functional teams (e.g., Product, Marketing, Tech) to translate data into decisions.
  • Comfortable with funnel and lifecycle metrics; understanding of key SaaS KPIs.
  • Analytical and solution-oriented mindset with strong attention to detail.
  • Excellent communication skills; able to turn data into clear business stories.
  • Fluent in English; German is a strong plus.

What we offer you

  • Hybrid work: Combine flexible remote work with team time in the office
  • Workation: Temporarily work from a destination of your choice within the EU, Iceland, Liechtenstein or Norway
  • Permanent contract with Europe's trusted brand
  • 27 vacation days + 3.5 additional days off at Christmas, New Year's Eve and Carnival
  • Buddy programme (an experienced trustee is at your side)
  • Individual training opportunities
  • Events (Team Events, Unit Events, etc.)
  • Health Pass (free online and offline sports, fitness and health courses)

BUILD A COMMUNITY OF TRUST WITH US - #cometotrust

Lokaal en internationaal:
Trusted Shops is de grootste community voor echt veilig online shoppen

IT
Amsterdam
Active in 6 countries
35 employees
70% men - 30% women
Average age is 29 years