Customer Account Manager - EWIS

Fantastic challenges. Amazing opportunities.

GKN Aerospace is reimagining air travel: going further, faster and greener! Fuelled by great people whose expertise and creativity sets the standards in our industry, we’re inspired by the opportunities to innovate and break boundaries. We’re proud to play a part in protecting the world’s democracies. And we’re committed to putting sustainability at the centre of everything we do, opening up and protecting our planet. With over 16,000 employees across 33 manufacturing sites in 12 countries we serve over 90% of the world’s aircraft and engine manufacturers and achieved sales of £3.35 bn. in 2023. There are no limits to where you can take your career.

Job Summary

For Fokker Elmo, the Customer Account Manager will maintain strong customer relationships, ensuring that the customer’s needs and voice of the customer is communicated and effectively managed by the business. The Customer Account Manager will focus on the diverse programmes.

Job Responsibilities

Relationship Management:

• Lead site specific customer review meetings and manage first line dispute resolution with customers for the site.
• Monitor performance, delivery and quality performance issues and recoveries and resolve with site leadership team, or escalate as appropriate to Commercial Manager.
• Coordinate site specific customer initiatives, requests and communications as agreed by Commercial Manager.
• Provide support to strategic / global Customer meetings representing the specific site (PMR) as part of global one face to the customer team.
• Voice of the customer on the site.

Demand Management:

• Order Book, Demand & Sales Management: Responsible for obtaining orders from customers in accordance with the agreed contract
• Align customer demand with Commercial Manager and Program Director then communicate customer demand to Sales, Inventory, and Operations Planning (SIOP) process.
• Support specific rate readiness actions at site and supplier levels to ensure preparedness.

Contract Management:

• Responsible for ensuring the business adheres to its contractual obligations and inform customers of GKN's contractual limits.
• Responsible for cash management and trade debtors.
• Manage enabled material cost adjustments and requirements for the raw material
• Co-ordinate and manage all claims, maintaining a register of all Claims between GKN and the Customer, escalating to the Commercial Manager as appropriate.
• Commercial compliance for audits, processes and procedures

Change Management:

• Manage contract updates including minor modification claims.
• Ensure commercial contracts for change in place and accepted

Budget/P&L:

• Implement top-line sales pricing in alignment with budget & Strategic Plan
• Contract liability assessment and provide recommendation to allow for provision setting, as agreed with Commercial Manager.
• Oversee risk and opportunity management related to contracts

Bid and Proposal Management:

• Responsible for minor bids and quotations including running pricing models and preparing commercial proposals in line with DoA
• Provide support and input to major bids and contract renewals, including review of terms & conditions and providing financial & operational data required for business modelling

Any other reasonable duties

Job Requirements

Essential:

• Proven experience in customer relationship management, contract management, and demand forecasting
• Strong negotiation skills and ability to manage multiple stakeholders
• Excellent communication and interpersonal skills
• Ability to analyze and interpret financial data related to P&L and budgeting
• Familiarity with commercial proposal writing and business modeling
• Travel to other GKN locations and customers

Desirable:

• Qualification in business studies, or experience in a Customer facing / Programme Management would be preferable

What we'll offer

We are committed to offer you a challenge but also a great opportunity to learn and grow. We want to offer you a career that can go to many directions thanks to our breadth of international opportunities. By being part of GKN Fokker Aerospace that has proven itself to be at the cutting edge of our industry, you will know that you will be working towards being the most trusted partner in the aerospace industry. We will support and promote your professional and personal development.

Furthermore, we will offer you:

• 8% holiday allowance,
• 42 paid holidays for full-time employment in line with the Collective Labor Agreement Metalektro (29 holidays and 13 ADV days),
• An excellent pension scheme (PME) and travel allowance,
• Profit sharing scheme,
• A pleasant and informal working environment, in which we work together to achieve the best result for our customers.

Next to a competitive package, we will offer you a world of opportunities: we want to see your career fly! We will support your career progression by providing you with learning and development opportunities.

Who we are

Fokker ELMO, part of GKN Aerospace, is a leading player in the design, manufacturing and support for the Electrical Wiring Interconnection Systems (EWIS) for Aerospace and Defense programs. To make the wiring harnesses, we have everything in-house from start to finish. From complete engineering to our final product, the ready-to-use wiring harnesses, we do this for well-known aircraft manufacturers such as Airbus, Collins Aerospace and Lockheed-Martin. We produce these wiring harnesses worldwide at several sites. In Papendrecht we have approximately 1200 employees. This is what Fokker ELMO is all about: quality and therefore airworthiness.

We’ll offer you fantastic challenges and amazing opportunities. This is your chance to be part of an organisation that has proven itself to be at the cutting edge of our industry; and is committed to pushing the boundaries even further. And with some of the best training on offer in the industry, who knows how far you can go?

A Great Place to work needs a Great Way of Working

Everyone is welcome to apply to GKN. We believe that we can only achieve our ambitions through a coming together of diverse minds who enjoy collaborating in an inspirational environment. Through our commitment to diversity, inclusion and belonging and by living our five powerful principles we’ve created a culture where everyone feels welcome to contribute. It’s a culture that won us ‘The Best Workplace Culture Award’. By embracing and celebrating what makes us unique we encourage everyone to bring their full self to work.

We are the place where human dreams, plus human endeavour, shape the future of aerospace innovation and technology. ✈️