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Are you fluent in German and passionate about solving complex problems for a diverse range of customers? Do you want to help eCommerce businesses grow by delivering high-quality technical support? Then this role might be for you!
You’ll be joining our international Support department (6 teams, 9 markets) as part of the DACH Support team, one of our largest and fastest-growing regions. The team currently consists of 7 Technical Support agents supporting customers in Germany, Austria, and Switzerland.
We’re an open-minded and collaborative team of Support professionals. We believe Support isn’t just about fixing problems, it’s about setting our customers up for success, and we do that together. We learn from each other, keep things honest and direct, and enjoy the occasional fun moment along the way. Expect flat hierarchies, room for your ideas, and a team that’s got your back!
Your job
As a Technical Support agent, you'll be the first point of contact for customers with questions or issues related to our tool. Channable helps online retailers and agencies automate and optimize their product listings across channels like Kaufland, OTTO, Amazon, Google, and Meta.
We currently support over 2,500 marketing channels, including price comparison sites, affiliate networks, and marketplaces. Our customer base ranges from independent webshop owners to international brands and agencies, each with their unique needs.
No prior experience with eCommerce tools like product feeds or APIs? No problem! We’ll provide extensive onboarding and training to get you fully up to speed.
Once enrolled, you’ll start on our first-line support, handling incoming tickets, diagnosing the situation, preferably resolving it or if needed escalating to our more experienced second-line support.
Your main responsibilities:
Your challenges
Channable is a powerful, flexible tool with a wide range of features. Mastering the tool and understanding how our customers use it is key to delivering high-quality support.
You’ll be communicating with both technical and non-technical users, so your ability to adapt your communication style is essential. You'll also need to balance speed, clarity, and customer satisfaction while maintaining a sense of ownership from start to finish.
This role offers room to grow. You can take on additional responsibilities, like onboarding new team members, becoming a product area specialist or grow towards our second-line Support.
What success looks like
Who are you?
You're curious, analytical, and great at connecting the dots. You enjoy problem solving and have strong communication skills. You're a team player who thrives in a collaborative environment and takes pride in helping both customers and colleagues succeed. You thrive in a flexible fast moving environment where you're encouraged to bring ideas to the table and take initiative.
Some practical things we expect from you:
Who are we?
Being part of our team means working with diverse and fun people who trust and help you along the way. Channable was founded in 2014 in the heart of Utrecht. We are now a strong team of +250 diverse individuals, more than +40 nationalities, and a brand new and vibrant HQ in Utrecht, serving customers all over the globe. We're also operating from other offices including New York City, Berlin, and Aarhus.
Joining Channable means you’re looking for a bit more than just a job. We like spending time with each other. Be that in the office, our Channabar, or in one of our internal chats. We’re open-minded and down-to-earth people. We’re super proud that everyone adds their own special spice to Channable’s culture. Diverse as we are, we all share our love for growth, to help, to take ownership, and create an awesome journey together.
What do we do?
Channable is a fast-growing B2B SaaS platform that offers a fully integrated way to market your products online. We empower marketers and online businesses to manage, scale, and optimize their marketing.
What do we offer?
At Channable, we strive to create and foster an environment of belonging and collaboration. We believe in diverse and inclusive teams.
Channable is the ultimate tool for feed management and SEA automation.
Online based product data feed tool powerful enough to create, optimize and export your feeds to over 2500 comparison websites, affiliate platforms and marketplaces.
Channable's SEA tool offers the chance to easily automate Google Ads (Google AdWords) and Microsoft Advertising (Bing Ads) with rules and dynamic variable fields, for ultimate quality scores and performance.
Channable: simple, quick and effective.
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