STA Customer Success Coordinator

Join HEINEKEN as a Customer Success Coordinator

Company: HEINEKEN

📍 Location: Amsterdam
👤 Hiring Manager: Gerben de Groot
🕒 Duration: temporary assignment, November 1, 2025 – April 30, 2026 (6 months)
📅 Closing Date: 15 September 2025

Do you enjoy making things run smoothly and helping others succeed? As a Customer Success Coordinator at HEINEKEN, you’ll be part of the EMEA Export & GDF team, supporting both our customers and internal operations. You’ll work across the supply chain and commercial teams to make sure orders, data, and communication are handled with care and precision. This temporary assignment covers a maternity leave for a period of 6 months and will not be extended. However, during your time with us, you’ll have the opportunity to explore future roles within HEINEKEN. Ready for this challenge? Read on!

What You’ll Do

• Processing customer orders via our online portal (HOP), automated systems (EDI, RPA), or manually
• Checking and following up on orders to ensure smooth operations
• Maintaining accurate customer and product data, including shopping cart setup
• Building strong connections with customers and internal teams for clear communication
• Using tools like SAP and Power BI to manage tasks and monitor performance
• Supporting transport planning by adjusting delivery methods based on customer needs
• Handling commercial tasks such as pricing, rebates, product samples, and promotional materials
• Coordinating artwork and product changes during launches or updates
• Contributing to smarter processes and cost-saving ideas
• Keeping forecasts up to date and supporting planning cycles like S&OP
• Ensuring customer forecasts align with delivery timelines and inventory needs
• Guiding customers through onboarding to digital platforms like HOP and EDI, and suggesting improvements

Responsibilities

• Ensure accurate and timely order processing and follow-up
• Maintain customer and product master data
• Build strong relationships with customers and internal stakeholders
• Support transport and commercial operations including pricing and sampling
• Lead or support onboarding of customers to HOP, EDI and drive improvements

Who You Are

• Bachelor’s degree in logistics, customer service, or commercial field
• More than 2 years of relevant work experience
• Affinity with demand, supply planning and S&OP processes
• Strong analytical and project management skills
• Fluent in English, other languages are a plus

What’s in it for you

• A gross monthly salary between €4494 and €5056, based on your experience
• 20 vacation days per year, plus a flexible budget to add 20 extra days—that’s 8 weeks in total!
• Generous parental leave for both parents, with the flexibility of working from home up to 2 days per week
• A strong pension plan: HEINEKEN contributes 2/3 of your pension
• Stress-free commuting with an NS Business Card for public transport
• Endless opportunities to learn, grow, and explore new career paths—locally and globally

Please note: this is a temporary assignment from November 1, 2025 until April 30, 2026 (6 months) to cover maternity leave. There is also no relocation or visa sponsorship budget available for this role.

For questions, contact Cees-Jan Edel, Talent Acquisition Business Partner, at cees-jan.edel@heineken.com.

Cheers! 🍻

Job Segment: Logistics, Supply Chain, Recruiting, Supply, Operations, Customer Service, Human Resources