Magnet.me  -  The smart network where students and professionals find their internship or job.

The smart network where students and professionals find their internship or job.

Customer Service Specialist

Posted 30 Aug 2025
Share:
Work experience
2 to 10 years
Full-time / part-time
Full-time
Job function
Degree level
Required languages
English (Fluent)
French (Fluent)

Your career starts on Magnet.me

Create a profile and receive smart job recommendations based on your liked jobs.

Join Vlisco and Help Shape an Outstanding Online Shopping Experience

At Vlisco, we want every customer to enjoy an outstanding online shopping experience. Your role will be to make sure their questions are answered and their issues resolved quickly and effectively — leaving them with a smile throughout their journey with our brand.

What makes this role exciting?

  • You’ll be part of a small, dynamic team of 4 (3 specialists + 1 manager);
  • A proactive, hands-on environment where going the extra mile is valued;
  • An open culture that encourages learning and growth;
  • A chance to directly shape the customer journey for an iconic brand.

KEY RESPONSIBILITIES

Customer Service

  • Make sure all Customer Service channels (email, website, social media, etc.) are monitored for issues and questions that customers are experiencing;
  • Understand and identify customer needs and act on them proactively;
  • Oversee external call center agents, ensure they are trained, well-informed, and provide effective first-line support to customers throughout their shopping journey;
  • Regularly review the quality of service delivered by the external team and provide feedback for improvements;
  • Ensure and monitor that all issues are resolved in a timely manner and act as second line support to solve more complex problems;
  • Analyze customer feedback and turn insights into actionable improvements for the overall customer experience;
  • Create and maintain service manuals, FAQs, policies, and other supporting documents;
  • Manage the Customer Service Management System to ensure it is updated and functional;
  • Coordinate with internal teams (Finance, Logistics, Legal) to align on customer needs and identify improvement opportunities.

Post Purchase Process Handling

  • Perform fraud checks;
  • Ensure that payments are approved/disapproved in a timely manner;
  • Ensure customers are well supported when they want to return items and process returns in our systems;
  • Refund customers whenever they are eligible for a refund;
  • Coordinate with delivery services, Vlisco's warehouse and other stakeholders.

Department Support

  • Collaborate with the eCommerce team by providing support on additional tasks and projects as required to ensure smooth operations and enhance the overall customer experience.

Job Requirements

WHAT ARE WE LOOKING FOR

  • Bachelor’s degree preferred, ideally in Business Administration, Communications, or a related field;
  • At least 2 years of relevant professional experience in customer service and/or e-commerce, ideally within international organizations in industries such as FMCG or fashion;
  • Proficiency in English and French is required; Dutch is considered a plus;
  • Strong communication skills, both written and verbal;
  • Full-time availability;
  • Flexible and adaptable mindset;
  • Experience with customer service platforms, webshops, or E-commerce tools is an advantage.

IN RETURN WE OFFER YOU:

  • Competitive salary, including a 13th month salary, 8% holiday allowance and a pension plan;
  • 25 holidays + 13 ATV-days per calendar on a full-time basis;
  • Travel expenses for travelling by private or public transport;
  • Personal sustainable employability budget;
  • We offer flexible working arrangements, including a hybrid setup (open to discussion);
  • Various learning & development opportunities offered through our Vlisco Academy;
  • A workplace situated in the centre of Helmond, within walking distance of Helmond station.

Inspired by Africa, influenced by Indonesian Batik, designed in the Netherlands, Vlisco’s history and design style is a multicultural mixture of beauty and industrial craftsmanship. Founded in 1846, Vlisco is one of the world’s most dynamic fabric design companies with a reputation for surprising creativity. To work for Vlisco is to work in a company with one of the world’s biggest textile archives and with processes that honour old-fashioned craftsmanship, still in the factories of Helmond.

Design
Helmond
Active in 10 countries
1,200 employees
60% men - 40% women
Average age is 40 years