Senior Data Product Manager – Shop Insights Platform

Create a data foundation for tomorrow's shopping experiences

How do you make our customers happy?

By unlocking the full potential of data to delight 13.7 million users — from shoppers to partners, advertisers, and colleagues. As a Senior Data Product Manager on the Shop Insights team, you’re at the heart of our interaction data ecosystem, connecting data producers and consumers across the company to enable smarter decisions, personalized experiences, and innovative AI-driven solutions. With over a billion events flowing through our systems daily, you’ll transform complex data pipelines into user-centric platforms that power the future of e-commerce.

The biggest challenge

Completing the transition to a next-generation customer interaction data platform while planning for its AI-powered future. You will take ownership of the highly impactful implementation and migration stages, ensuring alignment, momentum, and success. But the real challenge will materialize after launch: crafting and driving a long-term vision that introduces AI solutions to improve platform usability and unlock self-improving capabilities. How do you balance immediate platform delivery pressures with the strategic opportunity to revolutionize how we understand and align with customer behavior? As the AI revolution reshapes shopping, how can our interaction strategy guard against malicious bot actors while leveraging beneficial bots to enhance the customer experience?

What you'll do as the Senior Data Product Manager in the Shop Insights team

As the guardian of bol’s single source of truth for customer interaction data, you will oversee a complex data pipeline designed to process data flawlessly at scale and with impeccable governance standards. Rigorously created tracking plans across all channels collect events from the entire customer journey and deliver them to our data infrastructure partner, which enforces data quality and compliancy at the source.

You will manage the Shop Insights Platform that either streams raw events via Pub/Sub for real-time use cases or ingests them into our batch pipeline—running on our GCP BigQuery environment—for cleaning, transformation, enrichment, and bot activity identification. Those curated events will be, then, exposed for both operational and analytical purposes.

Because the customer interaction data drives informed decision-making, operational efficiency, and cost reduction across bol, you will bring a blend of technical depth, analytical thinking, and communication excellence to bridge engineering and business needs. Your role combines product management fundamentals—roadmap planning, prioritization, and stakeholder empathy—with managing daily operations, including backlog grooming, sprint planning, and close collaboration with engineering and data teams.

You will:

• Drive the final delivery phases of our next-gen customer interaction data platform
• Define, develop and execute how generative AI and bot strategies will shape the future of shopping
• Effectively communicate and collaborate with dozens of teams across the organization and with our third-party partners
• Ensure data quality, governance, and compliance across all customer interactions
• Bridge technical complexity with business value through clear communication
• Collaborate closely with engineering teams on daily product operations
• Shape the future of data-driven shopping experiences through strategic planning

Why you can make a difference

You combine deep product management experience with a genuine passion for data platforms and emerging technologies. Your understanding of data architecture, pipelines, and storage systems may not be sufficient to review code, but you can confidently engage and collaborate with tech teams. You excel at stakeholder management and can effectively communicate complex concepts in accessible language. Your experience with data tools, governance, and compliance ensures customer privacy remains paramount. Your curiosity about the future of shopping, combined with strategic thinking around AI and automation, positions you to lead transformative initiatives that define how customers discover and interact with our products.

3 reasons why this is (not) for you

• - Frontend fanatic You prefer working on end-user features rather than powerful backend solutions that enable them
• - Short-term specialist You manage operational goals like a champ but struggle with strategic plans — or vice versa
• - Collaboration cautious Interpersonal skills aren't your strength, and you hesitate to share opinions or drive stakeholder alignment

• + Data strategist You're passionate about leveraging data to create impactful products that transform how millions of people shop
• + Technical translator You excel at explaining complex technical concepts in crisp, accessible language that drives alignment and boosts innovation
• + Future-focused learner You thrive in a constantly evolving tech landscape and embrace new tools while retiring outdated ones

Where you'll work

You will join the Shop Insights team at the core of bol’s data architecture modernization, building solutions that push the envelope. Working alongside talented engineers and data specialists, you will make a tangible impact on strategic initiatives that touch every aspect of our platform. We value both architectural excellence and practical solutions that enhance customer experiences. With 2,900 colleagues serving 13.7 million customers and 47,000 partners, your platform expertise will enable data-driven innovation across the ecosystem. As we enter the AI era of e-commerce, you’ll help define what shopping experiences will look like tomorrow.

We take pride in our B Corp certification and strive for continuous improvement every day. Our annual bonus is tied to sustainability goals, and we are committed to equality and equal opportunities for all.

The culture and the office

Our colleagues work hard to make the daily lives of our customers easier and more fun. But of course, we do this in an inspiring and creative environment!

Relocation

Bol wants to ensure that you make the best possible transition. We offer relocation assistance to the Netherlands from the moment you have the job.

Flexible working

We bring the best of both worlds together by working 50% at the office and 50% at home. This way, we find a balance between organisational and individual needs.

Any questions?

I'm Amy Doyle, Recruiter at bol. Anything I can help you with regarding the Senior Data Product Manager – Shop Insights Platform vacancy?

adoyle@bol.com