Service Business Process Lead / System Owner PLM

Join JBT Marel’s Nexus PLM Transformation Program

As JBT Marel enters the design and implementation phases of its Nexus PLM transformation program (legacy Marel), we are seeking a Service PLM Owner to take full business-side ownership of the PLM solution for the Service organization.

In this strategic role, you will drive system, process, and capability ownership for Service within PLM—from defining requirements through to long-term governance and continuous improvement. You will ensure that the Service perspective is fully represented, integrated, and sustained in the evolving PLM landscape, working closely with Service teams across Business Units and geographies, as well as IT, Engineering, R&D, and Supply Chain.

PLM at JBT Marel is more than a tool—it’s a strategic enabler that connects people, processes, data, and systems across the entire product lifecycle.

Your impact

System & Process Ownership

• Act as the Service-side owner of PLM within the Nexus program and beyond.
• Own and drive the definition, documentation, and validation of PLM requirements for Service.
• Translate business needs into system capabilities—balancing out-of-the-box functionality with necessary customizations.
• Lead the design, alignment, and implementation of global Service processes within the PLM ecosystem.
• Partner with IT and functional teams to guide configuration, data modeling, and workflow design from a Service perspective.
• Represent Service in PLM governance and contribute to the long-term roadmap.
• Define and track business-side KPIs to ensure PLM delivers measurable value.
• Post-implementation: assume responsibility for governance, ongoing improvements, and user satisfaction within Service.

Lead Service Team & Engagement

• Serve as a trusted bridge between the PLM program and the global Service organization.
• Coordinate stakeholders and organize forums (e.g., reference teams, process leads).
• Drive communication and change management efforts to ensure understanding and adoption of PLM changes.
• Support training, onboarding, and documentation for Service users globally.
• Monitor adoption, surface issues, and work with IT and business leaders to resolve them.

What you’ll bring

• Bachelor’s degree in business or a technical field.
• Proven experience leading or owning business-side deliverables in large-scale system transformation programs.
• Maintenance & asset management knowledge and experience.
• Strong background in Service operations—preferably in manufacturing or industrial environments.
• Experience working with systems such as PDM/PLM/ERP.
• Project management experience, ideally within manufacturing.
• End-to-end thinking: connecting business goals with system design and execution.
• Excellent communication skills—able to work effectively across functions, levels, and cultures.
• Comfortable with technical topics while maintaining a business-first approach.
• Strong English skills, both written and verbal; additional languages are an advantage.
• Willingness to travel internationally when required.

What’s in it for you?

• Make a real impact – Help customers optimize food production through cutting-edge digital solutions, contributing to the transformation of the global food industry.
• Cross-disciplinary innovation – Work at the intersection of IT, engineering, and food processing.
• Growth & ownership – Be part of an agile, newly forming team where your ideas matter.
• Global exposure – Collaborate with colleagues and customers around the world.
• Future-focused culture – Join a purpose-driven company investing in digital transformation, data analytics, IoT, and sustainability.

Ready to make an impact?

If you’re ready to take pride in what you do and make a difference every day, we’d love to hear from you.
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