Italian Country Manager (32–40 hours)

🇮🇹 Italian Country Manager (32–40 hours) at JouwWeb

Functieomschrijving

Are you a great communicator, who understands Italian culture and who puts the customer first? Then we are looking for you! As our Italian Country Manager at JouwWeb, your role will be to continue to localize our tool and communication, and inform, guide and encourage our (potential) customers to use our services via email and social media. We want to empower every customer to build a professional website or webshop they can be proud of. You will be working together with people from different disciplines and other international Country Managers, and you will proactively contribute with initiatives to improve the experience for Italian-speaking users and to stimulate our growth in Italy.

💡 Do you have a keen interest in technology, AI, or customer support tools like Zendesk? That’s a big plus — we’re looking for someone who’s not just a great communicator, but who also enjoys working with digital tools and thrives in a tech-driven environment.

Why you'll love this job

• You will have a diverse range of tasks that gives you the opportunity to make a big difference for our Italian-speaking customers
• You are being rewarded with a good salary (€2700–€3200 per month), free pension, and bonus scheme
• You'll work in a tech-driven environment where your input on tools, automation, and AI-based improvements is truly valued
• Hybrid working: alternate working from our modern office on Strijp-S Eindhoven, to working from home. You will also be able to find a balance that works well for yourself!
• Fun team outings
• Fresh fruit & snacks in the office
• Personal development opportunities with a budget of 5% of your annual salary - whether you want to improve your tech skills, explore AI, or dive deeper into customer support tools like Zendesk
• Webador is a fast-growing organization (scale-up) that has won the Deloitte Fast 50 award for fastest-growing technology companies for 6 years in a row. You grow with our company. This way you can be sure that your work will look very different in 1 or 2 years and that you have learned a lot in the meantime.

What’s it like to work at Webador?

We're an energetic and close-knit team, and there are now 40 of us. We work together as a team, with a lot of inter-departmental communication. We offer you an environment where you can work on your tasks at your own pace: no phone calls, push notifications, unnecessary meetings, or micromanaging. We do work from home but also enjoy working together in the office regularly and we love to see each other during (voluntary) Friday afternoon drinks and company events.

On a daily basis, what are you working on?

• Help small business owners with creating their website via email and social media
• Continue to localize our tool and adapt our communication to our Italian market
• Identify opportunities to improve our product and the customer experience
• Assist with (online) marketing tasks for the Italian market
• Create more awareness in Italian-speaking countries
• Share your input and work on AI and tech-related projects to enhance the customer journey
• Assist in improving internal processes and setting up effective workflows for our tools, such as Zendesk and our chatbot Webby
• Occasionally help translating and help contribute to our localized content on www.webador.it
• Work with internal tools like Zendesk to support and better understand customer needs
• Share your input on AI and tech-related initiatives that enhance customer experience or streamline support

A bit about us

Webador is a fast-growing Dutch internet company based in Strijp-S, Eindhoven. Our young and ambitious team has developed an online tool that empowers anyone to create their own professional website or webshop – no web designer necessary. With more than 270,000 enthusiastic customers already subscribed to our professional service, our goal is to help 320,000 entrepreneurs create an online presence they can be proud of by 2025. We're truly a technology-driven company. That's part of the reason we've featured in the Deloitte Fast 50, a list of the 50 fastest growing tech companies in the Netherlands, for the past 6 years! Despite our growth, we try to keep our team relatively small and make as much impact as possible individually.

Vereisten

• You are fluent in Italian (C1-C2 level)
• You have a deep understanding of Italian culture and norms
• You have at least 1 year of experience in a support/communication role or a related field (a related degree is a plus)
• You are a great communicator (written and verbally)
• You have the ability to listen to customers and proactively suggest improvements for the Italian market
• Big bonus points if you're into tech, curious about AI, and love making workflows smoother and smarter
• You are a team player

Want to join our team?

Are you the Italian Country Manager we’re looking for, and are you available for at least 32 hours a week? We want to hear from you!

Do you have any questions about this vacancy? Please contact our localisation teamlead Nicole (nicole @ jouwweb . nl).