Head of User Quality

Ready to get shit done?

Take Ownership:

• Every approval, risk check, review, and escalation you handle is accurate and user-friendly, creating a seamless flow from onboarding to offboarding.
• Verify the identity of every user, swiftly detect suspicious activities, and prevent bad actors from accessing the system through robust, risk-based processes.
• Maintain full compliance with the EU’s Anti-Money Laundering Directives and Dutch financial regulations.

This challenge is perfect for you if

• Strategic translation into execution - You understand bunq’s vision and strategy, and you translate that into high-impact operational processes, systems, and priorities that drive execution.
• Regulatory mastery with business acumen – You bring expert knowledge of AML, KYC, EDD, and CDD, applying regulation in a way that’s both watertight and user-friendly. Cutting the risk averse crap!
• Proven leadership in scaling ops teams – You’ve built and led high-performing operations teams in fast-paced environments, setting a high bar for ownership, speed, and quality.
• AI-native mindset – You don’t just adopt AI—you design for it. You actively spot opportunities to apply intelligent automation, using AI to unlock scale, reduce manual effort, increase compliance accuracy and customer experience

Your space to perform

We give you the space and the tools you need to succeed 💪🏼

• 🤟 Join forces with great colleagues across the globe to revolutionize banking
• 🌟 Make lasting impact by working on complex & exciting challenges
• 🤟 Great, international colleagues who share your mindset
• 👩‍💻 Hybrid setup: after 3 months in-office, work 2 days remote, 3 days in-office weekly.
• 🧳 Digital Nomad program: work remotely 1 week per quarter after 1 year and 3 weeks per quarter after 2 years
• 📚 We support growth with bunq Academy and €1,500 annual learning budget
• 🚴 A massive discount with Urban Sports for your wellbeing
• 🚌 Travel expenses are covered whether you come walking or by bike, bus or car (though we prefer green choices 🌳)
• 💻 A MacBook so you can Get Shit Done with us
• 🥦 Delicious lunches from our fabulous in-house chefs with vegan and vegetarian options
• 💰 An optional pension plan with monthly contribution from bunq
• 💸 Monthly contribution to your phone and internet bills
• 🍻 Friday drinks and other celebrations - bunq style