Regional Order Fulfillment Manager - Philips - Best

Regional Order Fulfillment Manager at Philips

In this role, you have the opportunity

to join the Regional Service Parts Fulfillment team, as part of the Service Parts Supply Chain (SPS) organization. The primary responsibility of the Service Parts Supply Chain is to serve patients, clinicians and engineers who rely on healthcare equipment that works. The key purpose is to provide them with the right part when and where they need it – every time.

Strong relationships into the regions and sense of urgency to drive customer order fulfillment through advanced processes are key for this role.

You are responsible for:

• Owning the order management and backorder processes in region including backorder daily management and communication to field service
• Escalation management on order delays including deep dives on order delay root causes
• Supporting and owning improvement projects on regional fulfillment processes and translating regional requirements into SPS order fulfillment processes aligning these within the order fulfillment community in SPS
• Definition of regional ASAP processes including processes adherence control of the respective ASAP team
• Creating insights from customer SLA and customer demands into SPS
• Supporting global hold process actions
• Holding Accenture ASAP team accountable on KPI delivery (eg. ETA accuracy, response time)

To succeed in this role, you’ll need a customer-first attitude and the following:

• Master or Bachelor’s degree in Supply Chain Management, Business Administration, Logistics, or related field.
• Minimum 5 years of experience in order management or supply chain operations, ideally in the medical device or healthcare industry.
• Understanding of regulated product order fulfillment, including traceability, documentation, and handling of serialized or lot-controlled inventory.
• Experience with ERP systems such as SAP, and strong Excel skills; experience with SMAX preferred
• Strong interpersonal and communication skills to work cross-functionally and globally
• High sense of urgency and accountability, especially when dealing with time-sensitive, patient-impacting shipments
• Detail-oriented and comfortable working within strict regulatory and quality requirements.
• Fluency in English
• Experience with LEAN deployment is preferred

Please note: For this position we do not offer relocation support.

In return, we offer you

A path towards your most rewarding career. Succeeding in this role in a complex environment will open many doors for your long-term career, in other areas in Philips or otherwise. We also believe that we are at our best as a company when you are at yours as a person. Thus, we offer competitive health benefits, a flexible work schedule and access to local well-being focused activities. Furthermore, Philips University is available to all employees for learning and development opportunities.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to build a healthier society through meaningful work, passionate about improving 2.5 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.

Over 125 years ago, Frederik and Gerard Philips started a small light bulb company in Eindhoven. Little did they realize that it would become a global force of innovation, committed to improving billions of lives worldwide. But it did.

Today, Philips is a world leading health technology company with a vision to make life better for people worldwide through meaningful innovation. Making good on this promise depends on our passionate, inspirational, collaborative and diverse team.

We have over 80,000+ brilliant people around the world but are always looking for more. Like-minded, motivated, focused minds to join us in creating a healthier, more connected society while transforming themselves personally and professionally.

Working at Philips is more than a job. It's an experience filled with unexpected moments that will transform you in lasting and positive ways. Help us improve the world for the better while building a career that no one could have planned for. Even you.