Program Manager CDP

WE ARE DENIM HEADS.

We love denim. Live and breathe it. It’s in our DNA. At G-STAR, we see no limit to what denim can do. We believe it can be force of progress and innovation for both people and planet. How? By hiring the most creative, curious and caring minds. People who think beyond fashion. Bringing big ideas to big challenges. Driven by possibility. Those who work hard, make mistakes, but always continue to grow. Denim is in our DNA, our people are our stitching. Join the denim heads making raw denim!

We are committed to creating an inclusive environment and welcome applications from all qualified candidates, regardless of background, identity, or experience.

HERE'S WHAT WE'LL DO TOGETHER:

G-STAR’s focus for 2025 and beyond is clear: it is all about the customer. In the last years we have built an impressive technological landscape supported by a best-in-class digital team, which now enables us to create a deep understanding of our customers and to define and initiate customer focused initiatives, optimizing customer experience, retention and value. This is at the heart of our ambitious growth plans.

We are seeking a strategic and execution-focused Program Manager to lead on this initiative. This role will oversee multiple workstreams that power our customer insights and drive of our digital sales. You will be responsible for orchestrating cross-functional specialist teams, ensuring timely delivery of initiatives, and maximizing the business impact of our CDP investments. As a strategic thinker, you will lead on idea generation in order to keep G-STAR ahead of the latest trends in this area.

YOUR TASKS & RESPONSIBILITIES:

• Program Leadership: Own the end-to-end delivery of the CDP program, including roadmap planning, milestone and KPI tracking, and stakeholder alignment across marketing, digital trading, analytics, product and IT.
• Strategy planning: develop a comprehensive strategy for the program ensuring which aligns to business objectives.
• Cross-Functional Coordination: Act as the central point of contact for all CDP-related initiatives, ensuring seamless collaboration between internal teams and external partners.
• Resource Allocation: Plan and allocate budget including ensure appropriate personnel distribution and tool management to deliver the plan.
• Data-Driven Decision Making: Translate customer insights into actionable strategies that enhance personalization, retention, and conversion.
• Performance Management: Define KPIs and success metrics for each initiative; monitor progress and report on outcomes to senior leadership. Quarterly ROI tracking.
• Risk & Issue Management: Proactively identify risks, dependencies and blockers; develop mitigation plans and drive resolution. Escalate risks to management as required.
• QBR: planning and facilitation.
• Change Management: Support adoption of new tools and processes across the organization, ensuring teams are trained and aligned.
• Innovation and new ideas: Lead on idea generation, facilitate workshopping of ideas and quantify business value in order to keep G-STAR ahead of industry trends.

WHAT YOU BRING TO THE TABLE:

• 5+ years of experience in program or project management within ecommerce, retail, or tech environments.
• Proven track record of managing complex, multi-stream programs with measurable business impact.
• Strong understanding of customer data platforms, CRM, and digital analytics.
• Excellent communication and stakeholder management skills.
• Experience with agile methodologies and tools (e.g., Jira, Asana, Trello).
• Strategic thinker with a hands-on approach and a bias for action.

WHAT WE BRING TO THE TABLE:

Located in Amsterdam, our G-STAR HQ offers the chance to work in a diverse environment, with a team of about 300 employees who represent more than 35 nationalities. We all work and collaborate together to be on top of the game and become the number one denim brand! Beyond a competitive salary, working at G-STAR brings many other perks and exciting opportunities:

• A work environment that offers room for fun, inspiration and innovation,
• A clothing budget to showcase your personal style while representing G-STAR,
• A healthy lunch at our canteen,
• Free access to learning and development platforms Udemy and Goodhabitz,
• Flexibility to work from home 1 day a week,
• A discount on a new bicycle and gym membership.