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Are you the Design Lead who leads and inspires your team and combines this with a passion for creating impactful customer experience and a love for solving complex problems? Is it you who bridges the worlds of design and business?
As a Design Lead you, together with your team, will play a crucial role in shaping journeys that support our Retail NL customers in their financial decisions. With themes ranging from turning 18, to living together and bereavement and from onboarding of new private and business banking customers to financial independence, the scope is broad. One thing stands out though; we help ensure our customers are supported in all life events, from orientation to aftercare.
You understand complex challenges and know how to convince and manage your senior level stakeholders. You are a strong collaborator, a structured strategic thinker and a creator of pixel-perfect designs. You champion design and the value it can add to the organization and thus help advance the discipline. You explore and develop innovative ideas that give direction to our products and services. You bring out the best in your teammates by setting direction, planning and prioritizing work, coaching and mentoring, communicating your vision and expectations and ensuring standards and goals are met. Throughout this process, the overall journey is your starting point, the business and the end-user play a central role and you continuously validate your work by looking through their eyes. You keep up to speed with the developments and challenges within the financial sector, Design and like to investigate new technologies.
You will become part of the Design Chapter that serves the entire organization. Our way of working is collaborative. Once you join as a designer, we’ll be a team of around 100 designers with a wide variety of skills and knowledge. Bringing together people's differences is what makes us an even better bank. So we are very curious about what you can bring to our team at the Chapter Design.
We are an ambitious team, with a brand new internal design studio, that is building an incomparable design culture within one of the biggest banks in the Netherlands. Are you the designer that has the expertise to bring employee journeys to the next level?
We are a Dutch bank that operates in 38 countries for over 9,500,000 customers. Together with these customers, our members and partners we stand side by side to create a world in which everyone has access to enough healthy food. In the Netherlands we work to create a country in which people are happy with how they live, work and do business.
Rabobank is a cooperative bank with a mission. As an international financial institution, we work on the well-being and prosperity of millions. In the Netherlands, we serve individual and business customers, and globally, we focus on the food and agriculture sectors. For 125 years, Rabobank has been finding solutions for challenges, big and small, and will continue to grow a better world together.
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