Service Marketing & Business Development Leader

Service Marketing & Business Development Leader at Philips

Job Description

Lead the Business Development for the Diagnostic X-ray (DXR) Customer Service business, driving profitable growth in alignment with the Strategic Plan of Record (SPOR) and delivering both top-line and bottom-line results. You will be responsible for creating and executing growth plans for services and solutions, ensuring the value propositions resonate in local markets through close co-creation with regional teams.

Your role:

• Drives commercial growth by developing and executing go-to-market strategies for new and existing products, solutions, and services—leveraging innovative business models, dynamic sales channels, and risk-sharing partnerships tailored to diverse market needs.
• Aligns Brand Management & Communication (BMC) initiatives with Business and/or Business Category priorities—including new product introductions (NPIs), quality, and channel enablement—to ensure integrated, market-ready strategies.
• Acts as the BMC voice for the Business, especially for smaller or emerging markets, ensuring these markets are strategically represented and supported in key decision-making forums.
• Shapes policy and leads strategic improvement initiatives through collaborative, insight-driven efforts that boost organizational performance and deliver measurable outcomes.
• Serves as a recognized industry and internal thought leader, using deep expertise to drive innovation, challenge the status quo, and advance business objectives with impactful contributions.
• Translates strategy into execution by leading the rollout of high-level policies—selecting the right tools, methodologies, and success criteria while balancing long-term vision with operational priorities.
• Solves complex challenges by applying deep organizational knowledge, distilling customer and market insights, and using robust data analysis to shape forward-thinking, customer-centric solutions.
• Monitors and responds to competitive dynamics, applying data-driven intelligence to craft and implement compelling counterstrategies that protect and grow market position.
• Leads strategic global deals, particularly those involving new commercial models or of high global significance—collaborating with cross-functional teams to craft integrated solutions that resonate locally and globally.
• Champions talent and leadership development, driving succession planning, performance management, and career progression to align workforce capabilities with strategic business goals.

You're the right fit if:

• Minimum 8 years of experience with Bachelor's OR Minimum 6 years of experience with Master's in areas such as Business Development, Sales, Marketing, Business Planning or equivalent.
• Strong business acumen with experience in P&L management incl. revenue and margin management.
• Experience in marketing in healthcare domain with knowledge of value proposition creation.
• Experience with leading a cross functional team.
• Knowledge of Lean with Problem – solving skills.
• Knowledge of customer service and relevant market experience is desired.
• Capability to review, understand & drive Business strategies.
• Entrepreneurial and commercial thinking.
• Ability to perform effectively and lead in a complex matrix environment.
• Communication and interpersonal skills to effectively work within and lead international and interdisciplinary teams and communicate with Philips personnel and customers.
• Ability to partner and Influence (senior) stakeholders in a complex organizational construct to drive DXR customer service agenda.
• Ability to collect and synthesize market trends and competitive intelligence.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

#LI-EU

Embrace the unexpected

Over 125 years ago, Frederik and Gerard Philips started a small light bulb company in Eindhoven. Little did they realize that it would become a global force of innovation, committed to improving billions of lives worldwide. But it did.

Today, Philips is a world leading health technology company with a vision to make life better for people worldwide through meaningful innovation. Making good on this promise depends on our passionate, inspirational, collaborative and diverse team.

We have over 80,000+ brilliant people around the world but are always looking for more. Like-minded, motivated, focused minds to join us in creating a healthier, more connected society while transforming themselves personally and professionally.

Working at Philips is more than a job. It's an experience filled with unexpected moments that will transform you in lasting and positive ways. Help us improve the world for the better while building a career that no one could have planned for. Even you.