Instructional Designer, L3

This is a Full-Time Role (40 hours per week) with no option for part-time work. While this is a remote-first opportunity, the candidate filling this role must be a resident of the Netherlands, the UK, Pennsylvania, New York, DC, or Brazil at the start of employment. Additionally, they must be within commuting distance of our office in Amsterdam, London, Philadelphia, New York City, Washington, or São Paulo.

About the Team

The Knowledge Team at B Lab plays a vital role in supporting the organization’s certification program. The Team is responsible for developing and organizing information across all facets of the Standards, Certification, and Product Delivery department—including the standards, certification model, digital tools, and key operational processes. The team also leads the creation of resources and training materials, ensuring they are accessible and relevant to a wide range of operational roles and B Lab’s global network of partners. Additionally, they manage a customer service ticketing system and maintain an external knowledge base, helping to ensure seamless operations and consistent access to essential information.

About the Opportunity

B Lab Global is seeking a passionate and experienced Instructional Designer to join our team. This position offers an exciting opportunity to contribute to the growth of the global B Corp Movement by empowering businesses to adopt sustainable practices and drive positive social and environmental impact. The ideal candidate will play a key role in working with subject matter experts to design, develop, and deliver e-learning courses, live webinars, and other learning solutions from end-to-end focused on B Lab’s new standards and assurance processes, as part of a broader Knowledge Team. This is a great opportunity for someone deeply committed to making a meaningful impact through their work to exercise a variety of skills. B Lab is a remote-first, global organization, and this role will require a high level of independence and collaboration across time zones.

Core Responsibilities

Instructional Design (50%)

• Project manage and execute the end-to-end creation of e-learning and multimedia courses in the Learning Management System to meet delivery deadlines.
• Work with subject matter experts to self-direct the design of course objectives.
• Conduct research, leverage written resources, and partner with subject matter experts to develop content.
• Design storyboards for e-learning and multimedia courses to meet the needs of different learner audiences.
• Plan and facilitate blended learning solutions to supplement self-paced courses and provide additional support to learners, including live webinars and virtual workshops.

Course Development (40%)

• Develop interactive learning and multimedia courses in Thinkific – B Lab’s learning management system (LMS) – and ensure seamless delivery, troubleshooting technical issues, and optimizing user experience.
• Use multimedia tools to create learning modules incorporating animations, video, infographics, photographs and design elements to enhance the learning experience and cater to diverse learning preferences.
• Apply design principles and B Lab brand and style guidelines to design visually appealing content that effectively communicates course content and aligns with B Lab’s overall look and tone.
• Work with subject matter experts to record high quality videos virtually, providing speaker coaching.
• Edit videos to ensure professional audio and visual quality and consistency.
• Ensure accessibility standards are followed, including the use of caption files.
• Maintain highly-organized asset libraries of all visual elements to allow for content updates and implement updates to reflect changes in regulations, best practices, and stakeholder feedback as needed.
• Design pages and course pathways in the learning management system to ensure seamless delivery of e-learning courses
• Troubleshoot technical issues, and optimize user experience.
• Support the migration of content to a new learning management system.

Admin, Maintenance & Facilitation (10%)

• Leverage technology to ensure a smooth learner experience, including troubleshooting access issues and other bugs.
• Review and edit existing e-learning course library to ensure that content is maintained up-to-date and accurate.
• Set SMART goals and track data to evaluate success measures
• Support learning management system administration, and organization and naming conventions.
• Establish and document training and learning processes

Major Objectives for the first 6-12 months

• E-learning course development: Develop a series of asynchronous micro-learning courses that support key operational changes for the evolution of B Lab’s assurance model
• Up-skilling live components: Plan and host live sessions that complement e-learning courses, design engaging activities and discussion, and coordinate speakers and facilitators
• Communications & Engagement: Promote and communicate up-skilling to BLG employees and the network and track engagement and learning outcomes

About You

• 2-4 years of experience in instructional design, adult education, or training delivery
• 2-4 years of experience in instructional media production or eLearning content development
• 2-4 years of experience with eLearning & content authoring tools (Articulate Storyline, Articulate Rise, and Vyond).
• Proficient with Learning Management Systems
• Experienced with video editing software (Adobe After Effects & Primiere)
• 2-4 years in graphic design, including layout, image creation, and graphic organizers
• Experience with video creation in a remote work environment, including coaching video subjects in use of tools such as webcams, ring lights, etc..
• Concise, proactive, and inclusive communicator with the ability to convey complex concepts in a clear and engaging manner to diverse audiences.
• Compelling storyteller at ease with meeting facilitation and public speaking and proficient at creating learning-centered and engaging presentations.
• High degree of emotional intelligence and fluency in customer support to adapt and respond to a variety of learning styles and needs.
• Attention to detail, including spelling and grammar accuracy.
• Effective project manager, deft at prioritization and organization with the ability to balance competing priorities to meet goals and deadlines
• Self-motivated with the ability to thrive in a remote-first environment and with little oversight as well as collaborate productively as part of a team, across departments, and with external stakeholders
• Data and research-driven to assess impact, keeping up with advances in instructional design and adult learning to implement learning solutions
• Fluency with social and environmental sustainability principles (climate crisis, human rights, etc.), and best practices in responsible business
• Passion for driving positive social and environmental change and a commitment to B Lab's mission and values preferred.
• Fluency in written and spoken English

While not required, please highlight if you have experience with the following:

• Communications, writing, or filmmaking experience
• Verbal or written ability in a language other than English

Compensation Details

B Lab has a compensation plan that includes:

• An annual salary in the range of £45,000 - £48,200 based on skills and experience
• In your first year, you’ll start with 20 vacation days in addition to national & bank holidays; this increases to 25 days after your third anniversary
• Additional time off during org-wide closures when the entire organization is closed (not including holidays)
• After your first year of employment - paid time off for community service, 40 hours of paid time off for professional development, and a professional development budget (we assess this PD budget annually)
• Additional floating holidays and personal days (prorated to start date)
• Medical and dental supplemental insurance for the employee through BUPA
• Life insurance benefit
• Income protection insurance
• Statutory pension
• Global travel insurance
• A remote-first workplace
• A flexible work environment with the ability to plan your work week around your personal commitments

This is a Full-Time Role (40 hours per week) with no option for part-time work. While this is a remote-first opportunity, the candidate filling this role must be a resident of the Netherlands, the UK, Pennsylvania, New York, DC, or Brazil at the start of employment. Additionally, they must be within commuting distance of our office in Amsterdam, London, Philadelphia, New York City, Washington, or São Paulo.

About B Lab

B Lab is transforming the global economy to benefit all people, communities, and the planet. A leader in economic systems change, our global network creates standards, policies, and tools for business, and we certify companies--known as B Corps--who are leading the way. To date, our community includes 15,000 Benefit Corporations, over 6,500 Certified B Corporations in more than 80 countries and over 150 industries, and more than 250,000 companies manage their impact with the B Impact Assessment and the SDG Action Manager.

B Lab believes an equitable and inclusive work environment and a diverse, empowered team are key to achieving our mission. We’re not looking for candidates who are “culture fits.” We’re looking for candidates who can expand our perspective and challenge business as usual. We strive to foster an environment where all staff can bring their whole selves to work, by their own definition.

As an organization, we stand against anti-Black racism and all forms of oppression including transphobia, classism, sexism, and xenophobia. We commit to a focused and sustained action to dismantle racist systems, policies, practices, and ideologies within ourselves and our networks. As we continue to learn about injustice, we embrace radical reorientation of our consciousness and will listen to the voices of Black, Brown, Indigenous and marginalized peoples to catalyze equitable outcomes for all.

At B Lab an equitable, diverse and inclusive workplace is one where all workers, whatever their gender, race, ethnicity, national origin, age, sexual orientation or identity, education or disability, feel valued and respected. We are committed to a nondiscriminatory approach and provide equal opportunity for employment and advancement in all of our teams, programs. We respect and value diverse life experiences and heritages and ensure that all voices are valued and heard.