Project Support Intern

An Amazing Career Opportunity for a Customer Portal Support Intern!!

As part of a global group, we are committed to innovation and excellence in customer service. The Online Service Portal project is a key step in enhancing our digital service capabilities.

Who are we?

HID powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively and travel freely.

We are a high-tech software company headquartered in Austin, TX, with over 4,500 worldwide employees.

Secure Issuance (SI):

Secure Issuance, part of HID Global, offers the world’s broadest and most sophisticated portfolio of card printers, laser engravers, encoders and software. For more than 25 years, organizations across a variety of industries — from enterprise corporations and government agencies to financial institutions and universities — have relied on HID Global Secure Issuance for the custom personalization and issuance of secure identity credentials and financial cards. With a history of pioneering patented technologies and expertise, business integrity and long-standing customer confidence, HID Global is a global leader in secure card issuance innovation.

As our Customer Portal Support Intern, you’ll support HID’s success by:

Customer Onboarding:

• Initiating first contact with customers to explain the purpose of the portal
• Identifying and registering initial users for access
• Scheduling and conducting online demo sessions with customers.

Data Preparation:

• Collaborating with Field Service Engineers to review and clean up open tickets in the legacy system
• Ensuring accurate and relevant data migration

Coordination with Software Vendor:

• Liaising with the external software supplier to prepare the technical environment for each customer transition
• Ensuring all configurations and access rights are in place

Go-Live Support:

• Agreeing on a go-live date with the customer
• Being available for questions and support during the transition period

Post-Go-Live Follow-up:

• Conducting follow-up calls to ensure the customer is comfortable using the portal
• Gathering feedback for continuous improvement

Your Experience and Background include:

• Currently pursuing a Bachelor’s or Master’s degree (HBO/WO) in Business, IT, Communication, or a related field
• Strong communication skills; confident in reaching out to customers
• Fluent in English (spoken and written)
• Comfortable working with software tools and digital platforms
• Affinity with multicultural environments
• Proactive, organized, and customer-oriented
• Familiarity with JIRA and Confluence is a plus

What we can offer you:

• A vibrant, welcoming & inclusive culture
• Extensive career development opportunities and resources to maximize your potential
• To be a part of a global organization that is pioneering the hardware, software and services that allow people to confidently navigate the physical and digital worlds

Why apply?

• Empowerment: You’ll work as part of a global team in a flexible work environment, learning and enhancing your expertise. We welcome an opportunity to meet you and learn about your unique talents, skills, and experiences. You don’t need to check all the boxes. If you have most of the skills and experience, we want you to apply
• Innovation: You embrace challenges and want to drive change. We are open to ideas, including flexible work arrangements, job sharing or part-time job seekers
• Integrity: You are results-orientated, reliable, and straightforward and value being treated accordingly. We want all our employees to be themselves, to feel appreciated and accepted

HID is committed to building a diverse, equitable, and inclusive workforce that reflects the global communities we serve. As an equal opportunity employer, we welcome applications from individuals of all backgrounds, experiences, and perspectives. We evaluate applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other legally protected characteristic. Our goal is to create a workplace that empowers everyone to thrive and be their authentic selves, fostering an environment of mutual respect and inclusivity. If you have a disability and require assistance or accommodation to participate in the application process or to perform essential job functions, please contact accommodations-ext@hidglobal.com.

We make it easier for people to get where they want to go!
On an average day, think of how many times you tap, twist, tag, push or swipe to get access, find information, connect with others or track something. HID technology is behind billions of interactions, in more than 100 countries. We help you create a verified, trusted identity that can get you where you need to go – without having to think about it. When you join our HID team, you’ll also be part of the ASSA ABLOY Group, the global leader in access solutions. You’ll have 63,000 colleagues in more than 70 different countries. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.