Second Line Compliance Operations Fraud Guide

Ready to get shit done?

We’re all about giving our users a smooth, worry-free banking experience while keeping their money safe from fraudsters 🛡️ As a Fraud Specialist, you’ll be the go-to person for spotting any suspicious activity, protecting users at every stage, and making sure we stay compliant with all the rules.

You’ll handle everything related to fraud cases, take charge of tricky situations, and come up with smart ideas to make our processes even better for a safer and smoother banking experience.

Take Ownership

• Become a detective in fraud prevention, using your in-depth investigation and problem-solving skills to protect our users from suspicious activity 🕵️‍♂️
• Keep an eye out for potential risks, using your knowledge of fraud monitoring and prevention to stay one step ahead
• Bring empathy and effective communication into every interaction to provide the best support possible

This challenge is perfect for you if

• You have knowledge of fraud monitoring and prevention
• You speak English fluently and have strong communication skills, while showing empathy
• You're a problem solving enthusiast, and can prioritize your work when needed
• You thrill at leading thorough investigations, using your attention to detail for efficient resolution
• You already have an advantage if you're familiar with the financial/banking sector, and if terms like KYC, KYB, payment and compliance operations ring a bell
• Your expertise in KYC and PayOps, as these will be strong advantages when tackling fraud cases and improving our processes will be a plus.

Your space to perform

• We give you the space and the tools you need to succeed 💪🏼
• 🤟 Join forces with great colleagues across the globe to revolutionize banking
• 🌟 Make lasting impact by working on complex & exciting challenges
• 📚 Accelerate your career growth with bunq Academy and learning budgets
• 🎯 Bonus potential based on the impact you make
• 💸 Monthly contributions to your phone and internet bills
• 💻 A Macbook to keep with you while you're with us
• 👩‍💻 Working hybrid & earn Digital Nomad perks over time
• 🚌 Travel expenses are covered whether you come walking or by bike, bus or car (though we prefer green choices 🌳)
• 🍪 Lunch and snacks at the office, vegan options included
• 🚴‍♀️ Stay fit & healthy with gym discounts
• 🍻 Friday drinks, team events, and other celebrations - bunq style!