Senior Product Manager - KYC

Senior Product Manager - KYC: Join Just Eat Takeaway.com

Ready for a challenge?

Then Just Eat Takeaway.com might be the place for you. We’re a leading global online food delivery platform, and our vision is to empower everyday convenience. Whether it’s a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.

About this role

At Just Eat Takeaway.com, the Partner KYC team is on a mission to simplify the complex, especially when it comes to getting our partners set up quickly and in full compliance.

As Senior Product Manager for KYC, you’ll own the vision and roadmap for how we verify partners at the point of onboarding and continually reassess them across our global markets. Your mission? To make compliance feel effortless.

You’ll operate at the intersection of regulatory compliance, user experience, and scalability, turning complex legal requirements into seamless, partner-friendly journeys. Working closely with colleagues in Legal, Compliance, Design, and Engineering, you’ll play a key role in building products that protect our business while enabling our partners to thrive

These are some of the key ingredients to the role

• Own the end-to-end KYC product strategy: From initial verification through to ongoing monitoring and reassessment — designing for scale, simplicity, and trust.
• Simplify the complex: Translate regulatory and legal requirements into intuitive, low-friction experiences that partners and internal teams actually want to use.
• Lead cross-functional execution: Align compliance, engineering, design, and analytics to deliver timely, high-impact product releases.
• Think globally, act locally: Build flexible solutions that adapt to local regulatory nuances while maintaining platform-wide consistency.
• Measure what matters: Define success through metrics tied to partner conversion, risk reduction, and operational efficiency.
• Champion partners and internal users: Understand the needs of restaurants, grocers, retail partners, and internal agents, and ensure solutions deliver value for all.
• Stay future-ready: Keep up with KYC/AML regulation trends, especially within the EU (e.g. PSD2/PSD3), and prepare the product for what’s next.

What will you bring to the table?

• Extensive product management experience, with a proven track record of delivering impactful, user-centric products in complex domains.
• Background in KYC, compliance, FinTech, or similarly regulated environments — where balancing risk and usability is key.
• A systems thinker — able to navigate detail without losing sight of the big picture.
• A passion for simplicity — you turn complex workflows into elegant, frictionless experiences.
• Strong cross-functional leadership and stakeholder management — you speak legal, tech, and ops fluently.
• Data-driven mindset — confident using metrics to shape product decisions and demonstrate impact.
• Curiosity, resilience, and a bias for action — excited by complexity, not intimidated by it.

Inclusion, Diversity & Belonging

No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat Takeaway.com. We’re committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day.