Team manager Acceptance

Join Quion as a Team Manager Acceptance

For this vacancy, we are specifically looking for Dutch speaking candidates.

Quion is looking for an underwriting team manager!

Your work environment

At Quion, you will have the opportunity to be part of a dynamic organization that plays a central role in the Dutch mortgage market. With a team of about 600 colleagues, we strive to realize the housing dreams of Dutch people, because we believe everyone has the right to a home.

What will you do?

As a Team Manager within Operations, you will work on key customer processes within the Mortgage underwriting department. You will report to the Head of Mortgage Underwriting and lead your own team of employees.

Your responsibility as Team Manager Acceptance is to develop and implement operational policies within your domain, in line with Quion's objectives. You will work closely with colleagues to ensure that all processes run smoothly and that set targets are met.

You will be supported by the Head of Mortgage underwriting and receive guidance from the Quion Academy, where you will attend internal and external training courses to further develop your knowledge and skills in the field of mortgages and People management.

As an Acceptance Team Manager, you will be involved in several aspects including:

• Leadership and Coaching: You will lead the acceptance team, motivate team members and provide coaching to improve their skills.
• Daily Coordination: You coordinate daily underwriting activities, ensure smooth workflow and monitor the progress of files.
• SLA Monitoring: You will monitor Service Level Agreements to ensure requests are processed within deadlines.
• Quality Monitoring and Efficiency: You ensure the quality of work and identify opportunities for process improvement.
• Employee Development: You support the professional development of team members and provide training to improve their skills.

You will also serve as a point of contact for team members and external stakeholders, work with the management team to set strategic objectives, provide team performance reports, and offer advice to management based on data analysis.

Job requirements

What do you need for this position?

To be successful in this role, you have at least 8 years of relevant work experience, of which 2 years as a manager preferably within a financial services company. You have an HBO working and thinking level and possess the diplomas WFT Basis and WFT Hypothecair Krediet (possibly supplemented with WFT Vermogen). Furthermore, you have affinity with financial services, familiarity with administrative processes and automated systems, and excellent communication skills in Dutch, both oral and written. You also have experience with the Lean method and tools and its application for customer-oriented and entrepreneurial work.

What do we offer you?

Continuous improvement is the common thread in our ambition: it is a way of thinking, of working and of living. Working at Quion means working within a young, ambitious and innovative organization with short links. We enjoy sharing our knowledge with each other and are always looking for new opportunities and improving our current relationships. Together with about 500 colleagues you will support clients in the administrative process of the mortgage.

Quion is looking for real top performers in their profession. Conversely, you can also expect a lot from us. A pleasant, collegial culture with plenty of room for initiative and personal growth. You will also receive a complete and attractive benefits package, including:

• A basic salary of € 3866,- to € 5523,- gross per month & 190 vacation hours based on 38 hours per week
• Favorable pension plan, a bicycle plan and the ability to buy vacation days
• Numerous training and educational opportunities for breadth and height development
• Flexible working in different schedules and patterns and also working from home is possible
• Ergonomic work, healthy meals and sports with discount
• A centrally located modern office in Capelle aan den IJssel with good accessibility by public transport and ample parking. Our office is close to metro station Kralingse Zoom and the A16 motorway.