Quality Systems Complaints Officer

Quality

Quality Systems Complaints Officer - Zoetermeer/On-site

Are you passionate about quality management, food safety, and continuous improvement? Are you an experienced Quality Systems Complaints Officer with a background in Food Technology? We have an exciting opportunity as Quality Systems Complaints Officer.

Our team's mission is to maintain and continuously improve our quality and food safety management system to ensure uncompromising food safety, specified quality and regulatory compliance through effective and efficient complaints management with key deliverables/priorities including:

• Ensure continuous compliance by providing, translating, and integrating relevant requirements.
• Assure the Supply Point license to operate and maintain certifications for market acceptance and new business.
• Embed new initiatives and improvements in quality and food safety systems, procedures, and practices.
• Contribute to the governance of the overall quality and food safety strategy.
• Support continual effectiveness and compliance through strategic quality and safety initiatives.

Key responsibilities:

• Manage and register consumer complaints, perform root cause investigations, and escalate potential crises.
• Analyze complaint trends, report results, and propose improvements.
• Support crisis management and investigate out-of-specification notifications.
• Implement quality and food safety system improvements, contribute to HACCP studies, and participate in audits.
• Promote a quality and food safety culture, manage changes, and prepare registration documents.
• Address product-related inquiries from other departments and CBU's.

A propos de vous

You fit this role, if you are/have:

• Education in Food Technology, Process Technology, Laboratory Technology, Biotechnology, Microbiology, Biomedical Sciences, or Pharmaceutical Technology;
• Relevant work experience in production environment;
• Proficient in quality and food safety systems (HACCP, ISO, GMP, GLP, BRC, IFS);
• Strong communicator with the ability to influence and empathize others;
• Precise, analytical, and detail-oriented;
• Resilient under pressure and adaptable to changing priorities;
• Self-organized and capable of managing multiple tasks efficiently;
• Fluent in Dutch and English, both spoken and written.

About Danone

At Danone we are committed to our mission “bringing health, through food to as many people as possible” and is B Corp certified. Our Supply Point in Zoetermeer is part of Danone Specialized Nutrition, and has been a cornerstone in Zoetermeer for over 125 years. We produce vital liquid medical nutrition that is exported to over 80 countries worldwide, supporting consumers and patients, starting from early life nutrition to adult frailty.

We offer:

All Danoners receive a complete package of benefits. This includes a competitive salary and yearly bonus, a premium free pension, 30 days of annual leave (with the opportunity to purchase more) and you will receive a monthly health care allowance. In addition, you can get discount on your gym membership, and we offer initiatives focused on nutrition, physical, and mental health. We provide continuous learning opportunities through workshops, online courses and training sessions.

We put people at the center of everything we do. Bring your unique perspective, ambitions and ideas to the table – the impact you could make might surprise you. We are committed to embrace diversity, nurturing an inclusive workplace where every individual is valued; Diversity, Equity, and Inclusion (DEI) is deeply embedded in Danone's DNA.

Need more information? Please contact: Yvette Notenboom, Talent Specialist on yvette.notenboom@danone.com or the hiring manager, Karlijne Jukes on karlijne.jukes@danone.com.

* All applications will be considered for a vacancy without discrimination based on ethnicity, color, religion, sex, sexual orientation, gender identity, nationality, disability, or any other protected status.