E-Commerce Digital Business Analyst (SME Commerce Cloud)

About the role:

We’re looking for a commercially minded Digital Business Analyst with a strong grasp of e-commerce and SAP Commerce Cloud operations to help scale and optimize our owned web-store presence globally. You’ll play a crucial role in optimizing and scaling our direct-to-consumer e-commerce platform, driving data-driven decisions and facilitating seamless integration with internal systems and business functions in a fast-paced, global environment.

The impact you’ll make:

Key Responsibilities

• Analyze SAP Commerce Cloud performance data to uncover actionable insights across sales, inventory, product availability, pricing, and customer behavior trends, guiding decision-making.
• Develop and maintain reporting dashboards to track KPIs (e.g., order fulfillment rates, cart abandonment, conversion rates) and support timely, informed decision-making.

• Translate business needs and web store requirements into clear, actionable briefs for product- and technical teams, overseeing ticket creation, refinement, and solution design.
• Collaborate with e-commerce teams and technical stakeholders to monitor platform performance, ensuring business objectives are met and operational bottlenecks are minimized.
• Manage product configuration, catalog integration, and attribute mapping within SAP Commerce Cloud.
• Support endpoint testing using tools such as Postman or Swagger.

• Lead initiatives to improve process efficiency, enhance automation, and drive cost-saving opportunities across e-commerce operations.
• Work cross-functionally with internal teams (marketing, operations, logistics, finance) and external partners to align priorities and ensure smooth execution.
• Provide regional insights into consumer behavior and market trends, helping shape geography-specific strategies.

Success Metrics

E-Commerce Performance: Product activation, conversion rate, and performance across Owned.com.

Operational Efficiency: Reduction in manual effort through automation and faster issue resolution (e.g., touchless order ratio).

Analytical Impact: Delivery of actionable insights that drive key business decisions, adoption of reporting tools, and measurable improvements in operational performance.

Execution Excellence: Timely delivery of business requirements, with effective cross-functional collaboration and quality testing.

The skills and knowledge you’ll bring:

• 5+ years of experience in e-commerce, digital operations, subject-matter expert, or business analyst roles — ideally with experience in SAP Commerce Cloud / Hybris or similar platforms (e.g., Magento, Salesforce Commerce Cloud, Shopify).
• Strong commercial acumen and a knack for identifying patterns in data that drive business value.
• Familiarity with modern e-commerce tech stacks, API integrations, and light testing tools such as Postman or Swagger.
• Excellent communication skills — capable of simplifying complexity, influencing stakeholders, and acting as a bridge between business and tech.
• Confidence using analytics tools and translating data into clear, actionable insights for non-technical audiences.

Ready to make an impact?

From developing game-changing air fryers to perfecting the art of coffee making, Versuni’s purpose is turning houses into homes — and we’re calling on your talent to bring it to life. Join our global team of 6,000+ passionate individuals, work with world-class brands, and shape the future of home living. We’re ready for you — are you ready for us? 😊