E-Commerce Digital Business Analyst (SME Commerce Cloud)

About the Role:

We are seeking a commercially minded Digital Business Analyst with a strong understanding of e-commerce and SAP Commerce Cloud operations to help scale and optimize our global web-store presence.

You will play a crucial role in enhancing and expanding our direct-to-consumer e-commerce platform, driving data-driven decisions, and facilitating seamless integration with internal systems and business functions in a fast-paced, global environment.

The impact you’ll make:

Performance Analysis & Insight Generation

• Analyze SAP Commerce Cloud performance data to uncover actionable insights across sales, inventory, product availability, pricing, and customer behavior trends, guiding decision-making.
• Develop and maintain reporting dashboards to track KPIs (e.g., order fulfillment rates, cart abandonment, conversion rates) and support timely, informed decision-making.

Platform & Integration Oversight

• Translate business needs and web store requirements into clear, actionable briefs for product and technical teams, overseeing ticket creation, refinement, and solution design.
• Collaborate with e-commerce teams and technical stakeholders to monitor platform performance, ensuring business objectives are met and operational bottlenecks are minimized.
• Manage product configuration, catalog integration, and attribute mapping within SAP Commerce Cloud.
• Support endpoint testing using tools such as Postman or Swagger.

Process & Optimization Leadership

• Lead initiatives to improve process efficiency, enhance automation, and drive cost-saving opportunities across e-commerce operations.
• Work cross-functionally with internal teams (marketing, operations, logistics, finance) and external partners to align priorities and ensure smooth execution.
• Provide regional insights into consumer behavior and market trends, helping shape geography-specific strategies.

Success Metrics

• E-Commerce Performance: Product activation, conversion rate, and performance across Owned.com.
• Operational Efficiency: Reduction in manual effort through automation and faster issue resolution (e.g., touchless order ratio).
• Analytical Impact: Delivery of actionable insights that drive key business decisions, adoption of reporting tools, and measurable improvements in operational performance.
• Execution Excellence: Timely delivery of business requirements, with effective cross-functional collaboration and quality testing.

The skills and knowledge you’ll bring:

• 5+ years of experience in e-commerce, digital operations, subject-matter expert, or business analyst roles, ideally with experience in SAP Commerce Cloud / Hybris or similar platforms (e.g., Magento, Salesforce Commerce Cloud, Shopify).
• Strong commercial acumen and a knack for identifying patterns in data that drive business value.
• Familiarity with modern e-commerce tech stacks, API integrations, and light testing tools such as Postman or Swagger.
• Excellent communication skills, capable of simplifying complexity, influencing stakeholders, and acting as a bridge between business and tech.
• Confidence using analytics tools and translating data into clear, actionable insights for non-technical audiences.

What we’ll give you in return:

• Internationally competitive base salary | benchmarked against global industry and market leaders
• Performance-based Annual Incentive Program | rewarding those who dare and achieve more
• Top-of-the-market pension scheme | with higher-than-average company contributions
• Work from home, commuting, and phone allowances | to support your daily commute, home office setup, and business connectivity
• Hybrid working model | effectively combining working from the office and home, depending on team dynamics and personal needs
• Working from abroad | for up to 30 days per year, supporting our many international colleagues as well as travel enthusiasts
• Extensive holiday package | additional care and development days, extensive maternity/paternity leave, and the possibility to purchase extra days
• Bicycle Plan | possibility to select a company bicycle for daily commute along with accessories and insurance
• Health Insurance Discount | when signing up with our partner insurance
• Gym Membership Discount | to support your focus on health and wellbeing
• Product Discounts | on all Versuni products sold under the Philips brand and our other brands
• An office that feels like home | easily accessible and modern office location in Amsterdam with lots of tasty lunch choices around
• High growth environment | offering exciting learning and career development perspectives beyond your first role
• Inclusive working culture and family spirit | we embrace our international community and diversity as a competitive advantage