Community Builder Product & Tech

How do you make our customers happy?

You’ll make our customers and partners happy by fostering a vibrant Product & Tech Community that drives innovation and excellence across bol. We serve about 13 million customers in the Netherlands and Belgium. We try to provide them all with a relevant and user-friendly shopping experience on the bol website and our popular iOS and Android apps. We can certainly offer enough choice with an assortment of over 39 million products.

The biggest challenge

In this highly visible role, you’ll navigate our complex landscape of over 100 Product & Tech teams. You’ll connect diverse teams, mobilize Product & Tech Colleagues to share knowledge, create engaging content, and organize impactful events. Your goal: Build and nurture a vibrant Product & Tech Community by connecting teams, facilitating knowledge sharing, and orchestrating impactful events. Drive collaboration across bol’s departments through strategic communication and project management, fostering a culture of continuous learning and innovation.

What you’ll do as Community Builder Product & Tech

Product & Tech is the core of bol’s success. With our innovation teams, we develop solutions that continuously advance our platform, creating a better tomorrow for us all. We consider autonomy the key to our success. But teams can only thrive in a stimulating Product & Tech Community where they can learn from and inspire each other.

The key to your success? Connecting daily with Community Leaders to foster collaboration. By being an approachable linking pin between communities, Product & Tech colleagues, ideas, meetings, and events. By building strong links between bol’s Product & Tech department. By overseeing a multitude of – long-term and short-term – initiatives to enforce the community to share knowledge.

Your responsibilities are:

• Develop and implement effective internal communication strategies to build and nurture strong Communities within Product & Tech.
• Help set up new Product & Tech related communities and facilitate internal guilds.
• Organize, facilitate, and moderate internal meetups and live events (both online and offline).
• Plan and write content for various internal communication channels.
• Coordinate the planning of external Product & Tech related events.
• Act as a linking pin between communities, product & Tech stakeholders, ideas, meetings, and events.

Key qualifications:

• Bachelor's degree in business, or related field
• 5+ years of experience in community management, internal communications, or related roles.
• Proven track record in organizing successful events and building engaged communities.
• Strong project management skills with experience overseeing multiple initiatives simultaneously.
• Excellent written and verbal communication skills in Dutch and English.
• Experience with content creation and management for various digital platforms.
• Familiarity with the tech or e-commerce industry is highly desirable.

Community Builder: You're passionate about fostering connections and creating a vibrant community culture.

• Dynamic Multitasker: You thrive in fast-paced environments, like to act on your own initiative and excel at juggling multiple projects and priorities.
• Creative Communicator: You have a talent for crafting engaging content and can translate complex ideas into compelling stories.

This is where you'll work

You’ll be at the heart of our product & tech initiatives, working on projects that will shape the future of our organization and the e-commerce landscape. You’ll join a team of innovators passionate about pushing the boundaries of what’s possible in online retail. We’ve been reinventing retail since 1999, and with your strategically sound project leadership, we’re ready to take it to the next levels.