Service Architect Manager

About us
Thales Hengelo's Naval organization is built around six segments. This includes the Services Segment where all knowledge, experience and activities come together to provide all forms of product life cycle management for Thales-NL solution. Whether it concerns complex combat management systems or standalone radar systems, the Service segment has the capabilities to deliver customized Logistic and In-Service Support solutions to its customers. Within the Services segment, around 200 employees work day and night to continuously optimize the operational availability of our customers' systems.

About the team

The In-Service Support department within the Services Segment includes the disciplines bids, products and projects. As Service Architect Manager, you are part of a team with enthusiastic Service Architects. As a Service Architect you are able to support our customers worldwide with customer-oriented Service solutions. Furthermore, you are a member of a multi-disciplinary product team and responsible for defining and offering (in consultation with the Sales department) Service solutions for your assigned products.

We are in search for a:

SERVICE ARCHITECT MANAGER

About the job
The Service Architect Manager (SAM) represents the services discipline in Product Teams and is responsible for defining the through-life service solution of our products. The service offering is defined based on customer needs (established through discussions or as formulated in a Request for Information/Request for Quotation), Thales’ technical product roadmap, standardized services portfolio, services strategy and lessons learnt during other projects. The SAM also contributes to new service business development, new product development, and to the improvement and development of the standard services portfolio. More specifically, the key tasks of the SAM are:

• Representing the Services discipline in Product Team(s). Responsible for the services aspects in the product plan, such as services business potential, lifecycle phase transitions, etc., considering the current installed base and the future development of the installed base. Defining the Lifecycle Program for the product.
• During the bid phase, defining the proposal documents, cost, statement of work, statement of compliance of the service offer.
• Occasional visits to customer sites in support of bids.
• Contribute to the services business development for the product, in cooperation with the acquisition team (e.g Sales). Contributing to customer visits, presentations and workshops about lifecycle topics.
• Contribute to the definition and maintenance of standardized service packages of products.
• During new product developments, defining enablers for service deliverables and activities.
• Monitor customer complaints w.r.t. the product and feeding them back into the organisation.
• Inform customers about Life Cycle stages of the product and the consequences for support aspects.
• Initiate and manage the generation of Service Letters related to the product.

About you
The Service Architect Manager:

• Has strong feeling for how to bring value to the customer during the product lifecycle.
• Able to find a balance between the desire to standardize the service portfolio and the need to tailor a solution to the customer’s needs.
• Strong communicational skills.
• Able to work in multi-departmental teams and organize/delegate actions towards the desired outcome.
• Preferably has experience in the domain of Services, Logistic Engineering, proposal management, asset management.
• Can work under pressure.
• Curious, with a desire to improve the Services roadmap and strategy based on market needs and lessons learnt.
• Shows interest in a large variety of topics, e.g. technology, services, training, supply chain etc.
• Is able to operate in a flexible environment.

Thales offers

• A challenging job within a nice team in an international high-tech environment.
• Room for and attention to personal development and personal initiative.
• The opportunity to grow within the organization, for instance on a technical, managerial, commercial or international level.
• An open and flexible work environment where a good work-life balance is considered important.
• The possibility to usually work where and when you want, to be able to do your work as well and effectively as possible. Within Thales we implement hybrid working, e.g. you can work from home two days a week if your role allows it. The ability to personalize your employment conditions: for instance, you can trade days off for internet costs, our bicycle plan, company fitness and relocation costs.
• Excellent work conditions, with 40 holidays a year, amongst other benefits.

“Bij Thales krijg ik alle kansen en de ruimte om mijzelf verder te ontwikkelen, en dat als onderdeel van allerlei gave processen en projecten binnen de organisatie!” Anoek, Trainee

“Wat het voor mij aantrekkelijk maakt om hier te werken, is de diversiteit in opdrachten en het werken in verschillende teams met diverse disciplines. Zo blijf je jezelf ontwikkelen binnen het cyberdomein.” Maurits, Cyber Engineer

Diversiteitsstatement

We vinden dat je baan de juiste work/life balance moet ondersteunen en het platform is om jóuw ambities waar te maken. Dat betekent dat gelijke kansen, inclusiviteit en een informele cultuur een essentieel onderdeel uitmaken van ons succes. Maar ook dat jouw gezondheid en geluk voor ons erg belangrijk zijn! Daarom bieden we je de flexibiliteit om te doen wat voor jóu belangrijk is; of dat nu parttime werken is, of werken vanuit huis, of de mogelijkheid om flexibel te zijn in je start- en eindtijden, we denken met je mee.

Security Requirements

In lijn met de basisbeveiligingsvereisten van Thales vragen wij kandidaten mogelijk om bewijs omtrent identiteit, werkvergunning en arbeids- plus opleidingsgeschiedenis. Sommige vacatures vereisen ook een security clearance die verdere informatie vereist. Voor meer informatie over wat er nodig is voor bepaalde security clearance, raadpleeg dan de General Intelligence and Security Service.