Head of Product Design

How do you make our customers happy?

By driving partner experiences that transform 51,000 platform partners into inspiring platform champions. As our Head of Product Design (UX), you’ll sculpt, promote and implement the overall design vision for the entire Partner Journey domain, ensuring every interaction with bol’s platform feels effortless and intuitive. Your team of 18 shapes how partners discover, onboard, and thrive on our platform – directly impacting the shopping experience for 13 million customers browsing 41 million products.

The biggest challenge

Designing for partners at scale requires rethinking UX paradigms. How do you create interfaces that serve both individual entrepreneurs and large retail organizations? You’ll need to balance sophisticated functionality with intuitive usability, standardization with customization, and rapid innovation with consistent experiences. Take our partner onboarding flow – it must be simple enough for a solo entrepreneur to complete in minutes, yet robust enough to handle enterprise-level complexity. Success means deeply understanding our partners’ needs to create elegant experiences that meet business requirements, while nurturing a growing design team.

What you'll do as Head of Product Design (UX)

You’ll join the Partner Journey domain leadership team, reporting to the Director of Design while working closely with the Director of Product and Engineering to shape a bright partner-facing future. Your team of 3 design managers and 15 designers will reimagine how partners interact with our platform – from solopreneurs to enterprise retailers. Leading design vision and strategy, you’ll shape the partner experience across touchpoints and partner journeys. This includes flows like partner onboarding, inventory management, order fulfilment, and performance analytics. Success means creating experiences so intuitive that partners can focus on growing their business rather than learning our platform.

Your influence as a craft leader is felt beyond your immediate team. You’ll establish design systems that enable consistent, high-quality experiences across partner touchpoints. Implement research frameworks that blend quantitative metrics with qualitative insights. And ensure that design decisions are grounded in partner needs. You’ll also drive adoption of modern design practices like continuous discovery, rapid prototyping, and data-informed iteration.

People leadership is crucial. You’ll foster a culture where feedback flows freely, creativity thrives, and designers feel emboldened to push boundaries, instead of being afraid to cross red tape. You’ll need to balance nurturing junior talent with challenging experienced designers while maintaining high performance standards across the team.

As a member of the domain leadership team, you’ll shape product strategy beyond design. You’ll team up with Product and Engineering leaders to identify opportunities, define roadmaps, allocate resources, and make trade-off decisions. You’ll also work closely with other Heads of Design to ensure the partner experience aligns with bol’s design vision and standards. In short, you’ll help transform bol’s partner platform from a collection of tools into a cohesive, intuitive experience that helps businesses thrive in the digital realm. Key responsibilities:

• Developing and executing the design strategy for our complete partner journey
• Building and leading a team of 18 design professionals through our product-led transformation
• Establishing measurable quality standards and success metrics for partner-facing designs
• Creating scalable design systems and principles that enable consistent experiences
• Implementing research frameworks that blend quantitative and qualitative insights

• Driving adoption of data-informed design practices across the organization
• Fostering partnerships with Product, Engineering, and business stakeholders
• Contributing to product strategy and resource allocation decisions
• Mentoring and developing design talent at all levels
• Promoting design thinking and user-centric approaches beyond the design team; design is a craft, and you are its preeminent ambassador.

Why you can make a difference

Your blend of design leadership experience (10+ years, including 3+ years leading teams) and strategic thinking ideally positions you to drive transformation at scale. You’ve mastered modern design tools (Figma, Dovetail, TheyDo) and methodologies (Design Thinking, Lean UX, Jobs-to-be-Done). You understand that great partner experiences emerge from the intersection of user research, business strategy, and technical feasibility – and you know how to inspire teams that deliver exceptional design outcomes at scale.

• Genuine artist You prefer 'stream of consciousness' design over data-based execution and testing. Product experimentation techniques, lean design, and making UX success measurable? Sound like procedural nightmares!
• Engine without fuel You're driving with an empty product-led tank. While the destination excites you, you'd rather hitchhike than fuel up and lead the journey yourself.
• Process over outcomes You're more interested in perfect documentation than measurable partner impact.

• Design visionary You see beyond current patterns to envision game-changing partner experiences, backed by in-depth customer research and data.
• Team cultivator You build high-performing design teams through mentorship, clear direction, and a culture of continuous learning. Engaging fresh talent comes as naturally as inspiring design veterans.
• Stakeholder strategist You navigate complex stakeholder landscapes with gusto and diplomacy, turning competing priorities into aligned action.

This is where you'll land

You’ll join our growing design organization, collaborating with product leaders and design peers to shape bol’s partner ecosystem. Your work will directly influence how thousands of partners do business on our platform. We’ve been reinventing retail since 1999, and with your strategic design leadership, we’ll continue pushing boundaries in the platform economy. The atmosphere? Think ‘startup energy’ meets ‘industry leader resources’ – we take our mission seriously, but never ourselves.