Senior Customer Service Representative with Dutch language

Senior Customer Service Representative with Dutch language

Bij Medtronic kunt u een levenslange carrière van ontdekking en innovatie beginnen en tegelijk toegang tot gezondheidszorg en een gelijke behandeling voor iedereen bevorderen. U zult doelgericht leidinggeven en barrières slechten voor innovatie in een wereld met meer verbondenheid en compassie.

Een dag uit het leven

Are you looking for a versatile job in a world-leading healthcare technology company? Do you enjoy providing sales support and working in an international, inspiring, and dynamic environment?

By joining Customer Care & Order Operations (CCOO), you will get a unique opportunity to drive customer experience through technology innovation and contribute to bringing our Mission to patients all over the world. Working in CCOO means being close to our customers and critical people inside hospitals, (nurses, physicians, procurement departments, suppliers, national health care bodies and others) and internally you get to interact with many key stakeholders and functions (sales, pricing, marketing, etc.). When joining Customer Care & Order Operations you will get opportunity to discover real possibilities for personal growth within multiple areas and cultures across the globe.

We are specifically looking for candidates that live within a max. 80km radius of our Medtronic office in Heerlen, the Netherlands. After your fulltime training period at the office, we expect you to work at least 2 days per week in the office; the other days you will work out of your home office. As of 1 July 2022, our government has communicated that cross-border employees must be present in the office by 80% of the working hours. Please note that for this position, relocation support is not provided.

Responsibilities may include the following and other duties may be assigned:

We offer you a position where you support all day-to-day Order-To-Cash processes such as processing, monitoring and following up on, and invoicing orders.

• You record, analyse, follow up on and solve dispute situations like complaints, returns, etc. You efficiently answer sales team and customer requirements such as information requests, lead times, shortages and dispute solving, both on the phone and per e-mail.
• You execute your tasks for the most critical business groups within Medtronic; your operational support has a direct impact on improving the lives of our patients.
• You are the single point of contact for our business contacts for the execution of the OTC processes, within a cooperative relationship.
• You are a pro-active team player with a distinct drive for execution and results.
• You have a strong focus on customer satisfaction and can build lasting relationships with customers and colleagues in other departments and disciplines.

Required Knowledge and Experience:

• Bachelor’s degree (or at least MBO+)
• Excellent verbal and written communication skills in English and Dutch language
• 2+ years of experience in customer service and order management
• Computer literacy (MS-Office Outlook, Excel, Word)
• Strong sense of responsibility and flexibility to take on additional tasks when required.
• Able to prioritize and work under pressure / cope with stressful situations, customer-focused and service-oriented

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

Secundaire arbeidsvoorwaarden en compensatie

Medtronic biedt een competitief salaris en een flexibel pakket secundaire arbeidsvoorwaarden

Betrokkenheid bij onze werknemers behoort tot onze kernwaarden. We waarderen hun bijdragen. Ze delen in het succes waar ze aan bijdragen. We bieden een breed scala aan secundaire arbeidsvoorwaarden, middelen en aantrekkelijke compensatieregelingen die zijn ontworpen om u in elke carrière- en levensfase te ondersteunen.

Over Medtronic

Wij zijn een wereldwijd toonaangevend technologiebedrijf voor de gezondheidszorg dat de meest uitdagende gezondheidsproblemen van de mensheid met overtuiging aanpakt door oplossingen te zoeken en te vinden. Met een wereldwijd team van meer dan 90.000 gepassioneerde werknemers werken we samen aan onze missie: pijn verlichten, gezondheid herstellen en levens verlengen. Wij zijn ingenieurs in hart en nieren. We zetten ambitieuze ideeën om in echte oplossingen voor echte mensen. Van het R&D-laboratorium tot de fabrieksvloer en de vergaderzaal, ieder van ons experimenteert, creëert, bouwt, verbetert en lost op. We beschikken over het juiste talent, diverse standpunten en het lef om het buitengewone te realiseren met behulp van Engineering the Extraordinary.