Business Support Engineer

Business Support Engineer Opportunity

Company: Canon Production Printing

Are you looking for a challenging job, in an international, high-tech organization, where you will have the opportunity to combine your technical knowledge with your social skills? Then this might be an interesting opportunity for you!

Business Support Engineer

What you’ll do

As a Business Support Engineer within Canon Production Printing, you act as a member of the R&D organization and liaison with HQ Business Unit, connecting to Canon sales regions and customers. You are capable of building up a network across sectors and disciplines.

With your excellent understanding of our customers' long and short-term needs, you identify business opportunities, which enable you to advise the internal Canon organization and steer the product development on short and long term within R&D.

You take care of special projects with customers, focusing on specific customer needs on the short term. You participate, contribute, and initiate cross-sectoral support. Based on these cross-sectoral and customer intimate projects, you give feedback on the product roadmap and influence priority setting of topics in the development of the product.

Your main responsibilities are:

• Explain/educate
  • Visit customers and support the local organization in actual needs of the end-user/customer
  • Create information material that can be replicated for the service organization and sales regions
• Understand/learn from customers
  • Retrieve knowledge and best practice from customers
  • Derive opportunities for product roadmaps or sales and service
• Configure/Adapt/Create
  • Support customers in the field to create faster and more accurate response
  • Support the business in deals by proposing and executing customer-focused adaptation projects
• Analyze/Replicate
  • Identify opportunities by remote data and customer feedback analysis
  • Transfer knowledge to sales, service, R&D, and customers

What you bring

We are looking for someone with an energetic drive and good communication skills. A networker with knowledge of the industrial/commercial printing industry (or a similar B2B industry) and the ability to speak the language of the R&D engineer as well as business and customer.

• A Master degree level of thinking with 8-10 years of relevant experience on a technical level in a machine engineering company (industrial printing machines or a similar field)
• Experience with leading multi-disciplinary project teams, including technical/R&D members, and able to co-operate with, to listen to, and to convince different stakeholders throughout the organization (3 – 5 years of experience)
• Strong communicative and networking skills
• Sense of business (urgency), customer orientation
• Excellent command of spoken and written English

Available to travel worldwide (few times a year - from few day trips until period of 1 week)

What you’ll get from us

We offer a challenging job, in an international, high-tech organization, where you will have the opportunity to combine your technical knowledge with your social skills.

With our company values collaboration, innovation, and ownership, we strive to bring out the best in each other, expand boundaries, and feel empowered to take ownership of our work. Personal and professional development have strong attention as is the room to develop yourself.

Besides that, we offer the following conditions:

• A competitive salary, matching educational background and experience
• 38 vacation days
• Extra 13th month pay (8.6%), holiday allowance (8%), and commuting allowance
• Hybrid working for a healthy work-life balance
• A huge range of training and professional development opportunities
• A laptop and smartphone

What do we stand for?

We develop and manufacture high-tech printing products and workflow software for the commercial printing market as part of Canon, a global leader in imaging technologies. With around 3,300 employees across three continents and our headquarters in Venlo, the Netherlands, we innovate to create high-quality solutions that add color to the world. Guided by the philosophy of Kyosei—living and working together for the common good—our culture is built on openness, collegiality, trust, and stability. We empower our people to grow, take initiative, and make an impact.

With our company values collaboration, innovation, and ownership, we strive to bring out the best in each other, expand boundaries, and feel empowered to take ownership of our work.