Product Analyst Core Warehousing - Customer Order Fulfilment

How do you make our customers happy?

At bol. we ship about 70 million (yes, you read that right!) packages per year from our physical warehouses, located in Waalwijk, Nieuwegein, and Nijmegen. In order to get those packages out of the warehouse in the fastest way possible, we pick and pack all the orders in the most efficient way to hand them over to our carriers and enable on-time delivery to our customers. We do this by continuously optimizing our order picking and order packing technology. That is what Customer Order Fulfilment is about: keeping our warehouses running at all times so that we can pick, pack, and hand over all packages to our carriers to meet our customers’ expectations in the most efficient way, for Bol and the planet.

What you’ll do as a Product Analyst for Customer Order Fulfilment

You will work in close collaboration with the Product Managers and the Group Product Manager to ensure that your teams are always able to make data-driven decisions. You are responsible for maintaining your teams’ Product KPIs, North Star Metrics, and the other various dashboards that are used to measure their performance. You will contribute to discoveries by taking care of providing the right insights, and you will implement experiments with your teams to understand what delivers value and what doesn’t, to learn fast and make the most impact for bol. In between those tasks, you will be expected to proactively come up with analyses and research questions to continuously look for new opportunities that your teams can work on. A sound understanding of the product development lifecycle is key so that you can act as the Product Managers’ sparring partner and facilitate efficient product development.

Customer Order Fulfilment works in close collaboration with the physical operations: you will be expected to maintain a sound understanding of how our warehouses actually function, and to keep a good relationship with our operations counterparts to be able to validate ideas, implement experiments, and exchange knowledge.

• You will analyze large amounts of data and detect patterns that elude others
• You will enrich, model, and visualize data and develop actionable insights
• You will share these insights enthusiastically and proactively through concise visualizations

• You will help to set up and analyze well-thought-out experiments
• You will be responsible for multiple data pipelines that you will manage via dbt, schedule via Airflow, to be exposed to business users and to be used for visualizations

• Allergic to physical operations The Customer Order Fulfilment teams have a direct impact on what happens in the warehouses, which means you have to keep this in mind whenever conducting an analysis or implementing an experiment
• Let’s go solo With this role comes close collaboration with your Product Managers, engineers, and fellow analyst
• No technical mindset You will be expected to handle data pipelines autonomously and contribute to the technical set-up of the product analysts

• Data analysis has your heart You can easily switch between SQL and Python, data visualization in Tableau or Looker Studio has no secrets for you, and you know your way around the occasional analysis in Excel
• Storytelling is your thing Beyond just building insights, you know how to tell a compelling, powerful story with those insights, to get your stakeholders on board and make real impact
• Always on the move You are continuously looking for the next opportunity,

This is where you’ll work

You will land in the Customer Order Fulfilment product group, which is part of the Core Warehousing area and the Core2 domain. Customer Order Fulfilment consists of 2 product teams (Outbound Processing and Outbound Steering). You will join a group of 2 other product analyst, all reporting to the same Product Analytics Lead. There are a lot of touchpoints and synergies between the Customer Order Fulfilment products and other teams in Core Warehousing and Core2, so you will definitely be collaborating with people outside of your direct teams. The environment is open, inclusive, and informal. We encourage proactivity, critical thinking, creativity, and constructive feedback. We hope to welcome you as our next Product Analyst!