Service Innovation Engineer 60

Service Innovation Engineer 60

Job Description

To secure and improve the serviceability and reliability of all IGT-Systems products during the Product Creation process (PCP) to enable a successful product launch into the markets.

Your role

• Define, create and release Service information (e.g. electronic documentation, remote Service information, FAQ and tips and training course content for the Field Service Engineers).
• Define and document the required spare parts.
• Prepare and execute tests for validation of Service functionality, serviceability and reliability.
• Prepare and execute the knowledge transfer towards the Philips Healthcare training center and the IGT-Systems Customer Services Helpdesk, based on training course content.
• Support the Helpdesk in solving field issues related to Service deliverables.
• Investigate (sub) systems/components and advise on how to further optimize serviceability and reliability.
• Validate all Engineering Change Requests (ECR) with focus on Service impact and approve ECR’s when Service aspects are secured.
• Continuously improve the information and Service workflow, based on field Service feedback.
• Participate and implement, via LEAN methodology, in continuous improvement initiatives on serviceability, reliability processes and Way-of-Working.

You are the right fit if you have

• At least Bachelor in technical competence, e.g.: Mechanics, Electronics, Bio Medics
• At least 3-5 year working experience
• Good communication skills in both English and Dutch (verbal and written)
• Customer Service or Service Organizations (internal and/or external)
• Cross-functional collaboration (with various disciplines)
• Project Management skills or Project participation
• Working with or in a R&D environment
• Working in a state-of-art, high-tech environment
• Technical Documentation and tools
• (End) Customer needs and/or contacts (internal/external)
• Medical Device Industry and its regulation(s)
• Lean Methodologies and Continuous Improvement

How we work together
Our newly-adopted hybrid work concept fuses flexibility with collaboration to deliver great outcomes for our people and our customers. We are embracing an approach wherein we spend more time together than apart – which for full-time employees translates to an average of at least 3 days working from the office and up to 2 days from home – for our hybrid roles.

About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion.

Embrace the unexpected

Over 125 years ago, Frederik and Gerard Philips started a small light bulb company in Eindhoven. Little did they realize that it would become a global force of innovation, committed to improving billions of lives worldwide. But it did.

Today, Philips is a world leading health technology company with a vision to make life better for people worldwide through meaningful innovation. Making good on this promise depends on our passionate, inspirational, collaborative and diverse team.

We have over 80,000+ brilliant people around the world but are always looking for more. Like-minded, motivated, focused minds to join us in creating a healthier, more connected society while transforming themselves personally and professionally.

Working at Philips is more than a job. It's an experience filled with unexpected moments that will transform you in lasting and positive ways. Help us improve the world for the better while building a career that no one could have planned for. Even you.