Technical Delivery Manager

Join us at Barclays where you'll spearhead the evolution of our digital landscape, driving innovation and excellence. You'll harness cutting-edge technology to revolutionise our digital offerings, ensuring unparalleled customer experiences.

This is an exciting role in the Colleague Servicing Needs Lab, working with the teams responsible for delivering change for colleague-impacting applications such as Fullserve, Identification and Verification application (IDV), and Help Hub.

Fullserve is the desktop application used in branch and telephony channels to allow colleagues to serve customers, critical to our ability as a bank to service our customers positively. IDV is the process and checks to identify that the customer is who they say they are and essential to preventing fraudulent activity, to protect our customers and the bank. Help Hub provides colleagues with essential knowledge articles which provide support on how to service colleagues in a variety of actions.

The Technical Delivery Manager will be responsible for the tracking and smooth delivery of the releases starting from the work being prioritised by the Technical Product Owner. Working with the Development and Test team, you will see the requirements take shape within the sprints and support to plan in the work, removing any blockers to delivery along the way. Once fully tested, careful planning of the release into production is required to ensure it’s seamless and that the service stability is protected.

You will be working closely with a number of stakeholders including the Fullserve and IDV technology teams, Business Product Owners, Project Managers, Release Managers, Run the Bank, and Service Management. The role requires strong stakeholder management and organisation skills with an ability to collaborate and build relationships.

To be successful as a Technical Delivery Manager you should have:

• Previous experience working in a delivery and/or implementations with many teams delivering requirements across multiple areas.
• Strong stakeholder management and communication skills with an ability to build and maintain relationships.
• An ability to understand and translate complex or technical scenarios in a simplified way that business stakeholders can understand.
• Excellent organizational, problem-solving, and analytical skills.
• An ability to work in ambiguous situations requiring a drive to seek out solutions.
• Experience of delivering change in a complex organisation.

Some other highly valued skills may include:

• Knowledge of software development processes, SDLC.
• Familiarity with Scrum techniques, Agile and SAFe methodologies.
• Experience using Jira and Confluence.

Purpose of the role

To manage the efficient delivery of large-scale technical projects and capabilities across the bank and collaborate with internal and external stakeholders to understand their needs and expectations throughout the software product lifecycle, adhering to agreed time, budget, and quality requirements.

Accountabilities

• Management of the delivery, resource allocation, and improvement of complex technical project capabilities across the bank using Agile/Scrum methodologies for planning, stand-ups, demos, retrospectives, and the execution of sprints.
• Collaboration with customers and business teams to manage and implement customer trials to support the proposal of technically feasible solutions, and effort and timeline expectations.
• Collaboration with software engineers, quality teams, product managers, and other engineering teams to deliver high-quality products and features through the software project lifecycle aligned to the bank's objectives, regulation, and security policies.
• Identification, assessment, and mitigation of risks associated with technical projects to prepare the bank for potential challenges.
• Management of change requests and communication with stakeholders throughout the project lifecycle.
• Management of vendor relations involved in technical projects to ensure they deliver according to agreed terms.
• Stay abreast of the latest industry technology trends and technologies, to evaluate and adopt new approaches to improving deliver outcomes and to foster a culture of continuous learning, technical excellence, and growth.

Assistant Vice President Expectations

• To advise and influence decision-making, contribute to policy development, and take responsibility for operational effectiveness. Collaborate closely with other functions/business divisions.
• Lead a team performing complex tasks, using well-developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives, and determination of reward outcomes.
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/or projects, identifying a combination of cross-functional methodologies or practices to meet required outcomes.
• Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
• Identify ways to mitigate risk and develop new policies/procedures in support of the control and governance agenda.
• Take ownership for managing risk and strengthening controls in relation to the work done.
• Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Collaborate with other areas of work, for business-aligned support areas to keep up to speed with business activity and the business strategy.
• Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practices (in other areas, teams, companies, etc.) to solve problems creatively and effectively.
• Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.
• Influence or convince stakeholders to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge, and Drive – the operating manual for how we behave.