Technical IT/OT Service Delivery manager

Do you know how IT Service Management processes work? Do you value long-term business relationships and networks? Can you manage multiple priorities and work effectively under pressure? Then we are looking for you!

Your Position

As a Service Delivery Manager, you will be responsible for managing the delivery of IT and Operational Technology (OT) services for a selection of our customers. You will work closely with the Service Contract Manager. In collaboration with potential onsite and remote teams (both 3rd party and Vanderlande support groups), you will ensure the delivery of day-to-day operations, supporting the end-to-end life cycle of IT services for production and test systems, which are mission-critical for your customers. Other responsibilities include:

• Corrective support on (major) incidents, problems, and changes and manage the lifecycle of the IT Systems Develop and implement service delivery strategies, processes, and policies to enhance operational efficiency and customer satisfaction;
• Manage and monitor service levels to ensure compliance with customer expectations and company standards.
• Coordinate cross-functional teams, including IT, operations, and business units, to ensure the delivery of integrated solutions. Identify and mitigate risks associated with IT/OT service delivery, ensuring robust business continuity and disaster recovery plans;
• Provide technical guidance and mentorship to team members, fostering their professional growth and development;
• Ensure compliance with industry standards, regulations, and security protocols;
• Prepare and present regular reports on service delivery performance, issues, and improvements to senior management;
• Support sales in winning new projects.

What Do We Ask of You?

• Bachelor’s degree preferably in Information Technology, Computer Science, Engineering, or a related field;
• A minimum of 3 years of experience in IT/OT service delivery in business-critical IT environments (no IT workplace/office automation);
• Strong understanding of IT and OT systems, including hardware, software, networks, and security;
• Excellent leadership, communication, and interpersonal skills;
• Excellent English communication skills (written and verbal);
• Commercially aware, understand and able to manage risks, drive to identify and pursue opportunities.
• Knowledge of industry-specific regulations and standards (e.g., ISO, NIST, IEC);
• Certifications such as PMP, ITIL, or similar are desirable.
• Ability to travel around 20%.

What We Offer

In the challenging and responsible position of IT Service Delivery Manager, you will have the chance to make a significant contribution to industry-leading projects and be connected to our dedicated people and customers. We offer a position in an informal, international, and professional working environment with a lot of opportunities for personal development. By joining our profitable and growing company you will be able to reach your goals and focus on your future.

This position offers a competitive salary range. Through exceeding performance expectations, you even have the possibility to grow outside this scale.

• 40 vacation days (20 statutory days and a flexible budget worth 20 days).
• Health budget worth of €300,-
• Flexible working hours.
• A hybrid workplace (40% working from home and 60% in the office).
• Commuting allowance, including full reimbursement of travel by public transport.
• Working from home allowance.
• Collective pension scheme and discount on health insurance.
• On-site company health centers with a gym, physiotherapists, and occupational therapists.
• Vanderlande Academy and training facilities to boost your skills.
• A variety in Vanderlande Network communities and initiatives.
• And a great company restaurant and coffee bar with barista.

Your Department

Within Vanderlande, the Customer Centre Warehousing Solutions International (CC WS INT) is active throughout the world, you are part of the IT Services department. The department consists of IT service consultancy, IT architecture, IT project management, and IT service management who work together to make sure IT systems and services are fit for purpose and available around the clock for our customers to use.

Our customers are increasingly recognizing the importance of IT services throughout the life cycle of a system. Our Material handling solutions are evolving in size and complexity, increasingly productized and become more modular on all levels (equipment, software and IT hardware), which leads to a growing importance of our IT services.

Diversity & Inclusion

Vanderlande is an equal opportunity/affirmative action employer. Qualified applicants will be considered without regards to race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.