Customer Success Manager

Customer Success Manager Opportunity

Looking for an international challenge where the emphasis is on building relationships with existing customers? For our customers, we build state-of-the-art applications and solutions for messaging, data integration, and data analytics. We spend a lot of time on new business but in our opinion, existing customers are just as important. To expand our sales team, we are therefore looking for a Customer Success Manager.

About Onetrail

To work for one of the most innovative B2B and Cloud Integrators in Europe is not for everyone. “Integration” in the Cloud is booming. And Onetrail’s development is right in the middle of it.

Our main focus is to help our customers achieve their goals for more efficient operations and higher customer satisfaction with pragmatic, innovative solutions. We can only do this by giving you the space to be entrepreneurial. Onetrail is a very pragmatic and flexible company, you understand that we expect the same flexibility from you. We understand like no other that processes need to work well together, and so do the people within our team.

Who are we looking for?

Several large brands, distributors, and webshops in the Netherlands, Belgium, Sweden, Germany, and the United Kingdom are successfully using our Trading Partner Network. Thanks to this solution they can connect dozens of suppliers or customers per month to an automated purchase flow and process thousands of order messages per day. To further expand this success, we are focusing our marketing and sales activities entirely on the consumer electronics and IT industries within Europe.

We are looking for a Customer Success Manager who already has some work experience in a commercial business-to-business function. You preferably already have some relationship management experience and can quickly see through our solutions. You have an affinity with technology and relevant sales experience with distributors, manufacturers, or resellers is an absolute advantage.

You are patient, customer-oriented, and get your energy from building customer relationships. You are thorough in your approach, an excellent listener, and good at asking questions. You have commercial acumen but derive satisfaction from customer satisfaction rather than sales targets. You feel comfortable in an international working environment and enjoy working with colleagues.

What will you be doing?

As Customer Success Manager, you will be the main contact for our existing customers. You will actively maintain the relationship and ensure the growth of your accounts. You will become familiar with our applications and learn to identify customer needs and translate them into appropriate solutions.

Your main tasks include minimizing the churn rate and maximizing the customer relationship. You answer customer questions in a timely and correct manner, keeping them informed of the follow-up. You work accurately, keep an overview, and administer in Hubspot, AFAS, and/or JIRA.

Responsibilities

• Identify customer challenges and related solutions;
• Account management of existing customers with the goal of increasing revenue and maintaining and improving customer satisfaction;
• Active monitoring of follow-up and customer satisfaction within your customer base;
• Monitoring the after-sales delivery process with related communication to the customer;
• Processing customer-related follow-ups such as forecasting, contracting, support questions, and maintaining Hubspot.

We ask:

• HBO work and thinking level;
• Affinity with IT solutions;
• Good knowledge of the English language;
• Commercially minded, customer-oriented, and organized;
• Team player mentality;
• Enthusiastic, proactive, and eager to learn.

We offer:

A challenging, instructive position where you can further develop your commercial and customer service skills and make a direct contribution to the further growth of Onetrail. You will be part of a growing sales & customer care team that currently consists of five international colleagues. A challenging junior/medior position within a growing organization;

• Competitive salary based on knowledge and experience (feel free to ask);
• A hybrid workplace that we set up for you both at your home and at the office;
• Home office allowance, internet allowance, pension plan, 26 vacation days, and 8% vacation allowance;
• A modern office location in Amersfoort, centrally located and easy to reach by public transport and car;
• Possibility to grow after one year based on affinity or skills;
• Opportunity to participate in training programs within the parent company TSS;
• Ample room for own initiative, personal development, and training.

In the event of a start:

• You get an experienced buddy to walk you through all the ins and outs of Onetrail;
• You will work in the office a lot during the first period so you can watch and ask questions;
• After that, you will probably come to the office one day a week (more often is also allowed).

Acquisition is not appreciated.