Business Support Officer

Company Description

Eurofins Bio Pharma Product Testing B.V. is part of the international operating Eurofins Scientific. The organization is the largest Dutch contract laboratory for the pharmaceutical industry. We specialize in analytical tests for (bio) pharmaceutical raw materials, intermediates and (bio) pharmaceutical products. We perform a very diverse range of analyses for a large number of national and international clients within the (bio) pharmaceutical industry.

Job Description

Managing the different phases of a proposal life cycle from Request for Proposal (RFP), to quotation preparation until post-decision review:

• Act as first point of contact for new (potential) clients.
• Disseminate initial RFP information to relevant contributors.
• Create a compelling proposal or quotation that clearly conveys the company’s service offer, a strategic approach to meeting customer’s needs, key messages, values and competitive differentiation.
• In cooperation with Business Development Managers (BD), analyze customer’s needs to prepare proposals.
• Collaborate and coordinate with the Business Unit (BU) and relevant stakeholders in the process of timely preparing the proposal or quotation.
• Ensure that the proposal or quotation is in accordance with company policies and customer specifications.
• Working with BD to interact with or present proposal content to customers.
• Update and maintain quotation templates and other customer-facing documentation.
• Work closely and act as an intermediary between the BD and different BU experts and, where applicable, between clients and BU experts.
• Create and maintain client and commercial information up to date in the relevant systems: CRM, ComLims offer, ComLIMS quotation and eLIMS.
• Participate in various team projects to improve the workflow and optimize the Business Support processes related to the various LIMS modules.
• Store signed contracts and agreements with clients in the eLIMS Document Management database to keep database up to date.
• Maintain the LabAccess portal by enrolling new clients, updating contacts, providing support and customer service for LabAccess related matters, both internally and to customers.
• Perform other support duties, as needed.

Qualifications

• Master’s degree in Life Sciences with relevant laboratory experience.
• Knowledge and interest in (bio)chemistry, organic chemistry and/or analytical chemistry.
• Strong interest for business environment, capable and eager to combine both scientific and financial skills.
• Experience to work both in team and independently, ability to work towards long and short-term deadlines.
• Experience or ability to work with complex systems, such as LIMS systems.
• Capable of communicating with different stakeholders within the company and with customers.
• Required proficiency in English. Dutch language is an asset.
• Analytical mindset and creative problem-solving attitude.
• Excellent organizer with good time management skills.
• Able to work in a team and closely collaborate daily on multiple group projects.
• Proactive and willing to take action in front of complex situation to promote resolution.

Additional Information

NBLSC and Eurofins: A world of possibilities

This position is based at Eurofins NBLSC (part of Eurofins PROXY Laboratories B.V.) on the Bio Science Park in Leiden. We have a close-knit team where collegiality and collaboration come first. We offer a responsible and challenging position within the team with room for your own ideas and input. Eurofins NBLSC also offers:

• A competitive salary;
• Flexible working hours;
• 25 days of vacation (with the option to purchase 7 additional days);
• Travel allowance. Do you travel by public transport? Then your travel costs will be fully reimbursed;
• Participation in a pension scheme with 50% contribution by Eurofins;
• 8% individual choice budget to use for extra salary, vacation days, extra pension accrual, and more;
• Discount on additional health insurance;
• A cycling and/or fitness scheme to promote vitality;
• Professional training and opportunities for training and development;
• Training options via the online learning platform Good Habitz.

Working at Eurofins NBLSC offers you the flexibility and personal touch of working in a medium sized and dynamic company, whilst also allowing you to benefit from having Eurofins as a parent company. Our ambitious growth plans provide ample opportunities for our employees:

• Diverse developmental opportunities within the organization;
• A large client portfolio ensures a lot of diversity in your work.

More about Eurofins Scientific

Eurofins Scientific is an international life sciences company, which provides a unique range of analytical testing services to clients across multiple industries. The Group believes it is the world leader in food, environment, pharmaceutical and cosmetics products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and for supporting clinical studies. In addition, Eurofins is one of the leading global emerging players in specialty clinical diagnostic testing.

In 2024, Eurofins generated 6.95 billion Euro proforma turnover in 950 laboratories across 60 countries, employing about 63,000 staff.