Product Craft Lead

How do you make our customers happy?

By establishing and driving product management craftsmanship across our organization. As our platform serves 13.5 million customers and 47,000 partners, the quality of our product management directly impacts our business success. You’ll shape how product teams work, think about, and deliver value, establishing frameworks and practices that elevate craftsmanship and outcomes. Your inspired leadership will transform how we approach product development and enable us to develop and deliver the right solutions for our customers and partners.

The biggest challenge

Driving organizational transformation through enhanced product management capabilities. We have built strong technical foundations, but attaining the next level of excellence requires fundamentally adapting our teams’ approach to product development. Conceive, develop, and implement scalable frameworks that enhance product craftsmanship while maintaining our ability to adapt rapidly. Create learning environments that accelerate skill development. This calls for strategic and practical execution capabilities.

What you'll do as Product Craft Lead

As a key Craftsmanship & Community Management team member, you’ll lead the evolution of our product management practices. You’ll develop comprehensive strategies that enhance individual capabilities and team effectiveness, working closely with product leaders to identify new opportunities for improvement and implementing solutions that drive measurable results.

The position requires strategic leadership skills and a knack for hands-on execution. You’ll assess goals and current capabilities, identify gaps, and develop/prioritize targeted interventions that boost our product management practices. Through data-driven analysis and close collaboration with product teams, you’ll create learning solutions that address both immediate needs and long-term development ambitions.

You’ll own the end-to-end development of our product management community, from designing learning interventions to measuring their impact on product quality and business outcomes. Working with autonomy and accountability, you’ll treat your initiatives as distinct products – continuously gathering feedback, measuring results, and iterating to improve effectiveness. Key responsibilities include:

• Develop product management excellence frameworks that improve the craft
• Deliver learning solutions that accelerate skill development across product teams
• Create scalable approaches to sharing best practices and driving continuous improvement
• Build strategic partnerships with external vendors to enhance learning capabilities
• Establish metrics and feedback loops to measure the impact of development initiatives
• Lead the evolution of our product management methodology and tools
• Foster a culture of continuous learning and knowledge-sharing

Why you can make a difference

You combine proven product management expertise with a passion for developing others. You have a bachelor’s degree and 5-7 years of experience in product management and/or learning & development, and understand both the theoretical and practical aspects of cultivating high-performing product teams. Your track record reflects success in developing and implementing learning strategies to improve team capabilities and business outcomes. Lastly, you can translate complex concepts into practical frameworks that enable teams to consistently deliver better products.

• Independent operator You prefer working in isolation to collaborative learning and development
• Process over outcomes Your frameworks prioritize elegance over practical impact
• Theoretical purist You struggle to adapt academic best practices to real-world constraints

• Capability builder You transform product management theory into practical frameworks that drive excellence
• Change champion You inspire and empower teams to embrace new ways of working and thinking
• Measurably engaging You design and implement engaging development programs that deliver measurable results

Where you'll work

You’ll join our Craftsmanship & Community Management team, where your vision for product excellence will determine how we develop our people and products. With 2,900 colleagues serving 13.5 million customers with the help of 47,000 partner sellers, your ability to elevate product management capabilities will significantly impact our success. We’re building something special here – a platform where excellence in execution goes hand in hand with continuous learning to create extraordinary customer experiences. Our environment stimulates autonomy and accountability, providing the perfect setting to hone our approach to product development.