Senior Analyst, Collection

NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks and a premium ad-supported streaming service.

As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we’ll continue to create and deliver content that reflects the current and ever-changing face of the world.

Job Description

The Global Customer Financial Operations is a hybrid shared services organization that oversees the global order-to-cash functions for the NBCUniversal Media LLC company, which include Ad Sales, TV Distribution, Universal Pictures International, Universal Products & Experiences, and many other major divisions. The mission of GCFO is to facilitate sales, accelerate cash flow, mitigate risk, and provide customer service excellence.

The Senior Collections Analyst is the lead customer liaison on behalf of GCFO with both external Japanese, Vietnamese and Nevada (USA) customers for various NBCU divisions and internal Sales leadership. The analyst manages a large and diverse accounts receivable portfolio with a client-focus mindset on achieving optimal customer experience, collections, and dispute management. Further, this role is responsible for overseeing a small team of outsourced collectors responsible for a certain BU within NBCU. Within this role you are responsible for analyzing and the following up of escalations done by the outsourced collections team. This is involves escalations and follow up with legal and sales teams as well as performing complex reconciliations.

The successful candidate will have strong relationship building skills with the ability to negotiate and persuade, when necessary, has the ability to work independently as well as part of a large global team. In addition, this candidate will have a team-first mindset, with a desire to ensure alignment with your cross-functional colleagues, and a natural curiosity to getting answers to questions, especially through data analysis. The ideal candidate will be detail-oriented, with a solid working knowledge of billing, collections, and internal controls. Additionally, this individual must thrive on process improvement and enjoy working in a challenging, fast-paced environment.

Responsibilities:

• Manage customer account portfolio (Japan & Vietnam) to continually achieve operational excellence and drive continuous improvement for collections, customer service and process improvements.
• Keep oversight on collection matters for a pre-defined group of collectors/accounts.
• Facilitate sales through creative and collaborative solutioning with Sales and Legal.
• Participate in process automation projects by assisting with analysis, UAT testing, communicating results.
• Grow customer relationships externally and internally with all levels of inter-dependent order-to-cash teams. Collaborate with cross functional stakeholders and BPO to enhance Credit & Collection strategies, improve collection processes, resolve disputes and customer service issues to help ensure high-performance outcome.
• Align with Sales Partnership teams in developing plans to effectively resolve collection matters or in defense of special credit terms while preserving customer relationship.
• Prepare monthly cash forecasts and variance analysis.
• Obtain customer payment commitments and identify root cause of issue impeding collections.
• Timely resolve complex disputes with cross-functional teams.
• Lead BPO in researching and resolving cash application queries and reconciling cash-in-advance accounts. Assist with upskilling and hands on coaching.
• Ability to analyze financial data and prepare financial reconciliations schedules.

Qualifications

• Bachelor’s degree in Accounting, Finance, Business Administration, or related field
• Solid credit and collections experience, preferably media industry and/or shared services model
• Advanced Excel skills with experience and comfortability with mining data and analysis
• Proven ability to thrive in a fast-paced environment and agility to pivot as needed
• Extensive knowledge of key performance indicators in order-to-cash processes
• Strong experience in customer-centric role, building relationships both internally and externally
• Proven capacity to sift through complex AR and risk data, perform analysis, and identify relevant and meaningful insights
• Strong organizational skills
• Exceptional written and verbal communication skills
• Spanish language capability is preferred

Desired Characteristics:

• Highly resourceful with the ability to problem solve issues that may arise
• An ability to quickly build relationships with a variety of stakeholders, both internal and external
• Strong desire to promote a positive culture

Additional Information

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to AccessibilitySupport@nbcuni.com.