Markets Specialist

Join TicketSwap's Mission

TicketSwap is on a mission to become the world’s favorite marketplace to safely buy and sell tickets. With over 15 million fans across 36 countries, we’re building a platform that fans love and trust. As we expand and innovate, we’re tackling exciting challenges – from enhancing our fan experience to scaling our platform globally.

The Markets team combines business improvement, research, and project management to boost revenue, enhance decision-making, and elevate the fan experience. By analysing key performance metrics across all markets, they go beyond the numbers to uncover root causes, trends, and opportunities for growth. This proactive and data-driven approach ensures the company stays ahead of the curve, anticipating changes and solving challenges before they arise.

What you can expect from the work

You will take part in projects that will impact the whole business. For example, one of our next challenges is to help reduce the number of refunds in our platform. Key to this role is the ability to anticipate market changes, identify opportunities, and deliver impactful insights that align with TicketSwap's vision and AI-driven operational strategy.

Based in Amsterdam working from our HQ, you will:

• Analyse and identify challenges affecting the company's OKRs and KPIs in each market.
• Conduct deep dive research to understand root causes of problems and create detailed reports to help teams find solutions.
• Work on a project-by-project basis, managing complex tasks involving multiple departments.
• Collaborate with data and product teams to gather information about problems affecting our users.
• Create and present detailed reports to assist teams in making informed decisions.
• Present findings in public settings using well-crafted presentations.
• Conduct market research and competitor analysis to improve business strategy.

About you

• You are based in The Netherlands, are an EU resident, or have an existing visa to work here. A relocation package is not provided.
• 3+ years of experience in relevant fields (operations, data analytics, research, business intelligence/improvement)
• Excellent English communication skills.
• Flexible and adaptable to work on multiple projects simultaneously.
• Collaborative, able to work well in teams with members of multiple departments.
• Experienced in creating data-driven reports and translating complex data into actionable insights.
• Strong research and data analytics skills.

Nice to have:

• Experience in AI-Driven Analytics: Familiarity with leveraging AI tools to enhance data analysis and business insights.
• Proficiency in BI Tools: Hands-on experience with business intelligence platforms such as Looker Studio, Power BI, or similar tools for creating actionable insights and dashboards.
• Market Expansion Expertise: Proven track record in identifying and driving successful entry into new markets.
• Cross-Cultural Experience: Exposure to working with international markets and teams.

Healthy lunch & snacks every day

Friday drinks at the office

Pension plan

Hybrid friendly work environment

25 paid holidays a year

Diverse team with 30+ nationalities

Excited and ready to join our team?

Click the button below and we'll get back to you as soon as possible! 💥

Proactive acquisition from 3rd parties is not appreciated.