Summer Sales and Community Support Intern

Join The Social Hub as a Summer Sales and Community Support Intern

Are you looking for an internship at one of Europe’s most exciting companies and meet new people from all over the world? Together with 5 other amazing Interns you will kick off this Internship like one happy family. You will work in Amsterdam, giving you the opportunity to connect with other driven students and make lifelong friendships! This internship will be 100% onsite in our amazing Support Hub in Amsterdam.

Your Mission Should You Choose To Accept It

As our Summer Sales and Community Support Intern you’ll oversee and learn how to convert leads into bookings. Together with your fellow Intern colleagues, you make sure that all our semester rooms are sold out for the new academic year. You will master all the tricks of the trade on anything sales and customer support related; from steering potential student guests in their decision making on the phone, to answering all their questions on WhatsApp. With your enthusiastic student spirit and organizational skills, you'll create a seamless customer experience. You'll maintain clear lines of communication with your team, and potential student guests. You will join the team in our Service Hub department for a period of 5 months starting on the 1st May 2025.

In Case You Don’t Know Who We Are (ahem): 

Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France, Spain, and the UK, with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global.

What You'll Do

• Strive to deliver the best (9+) support/experience for our guests
• Driving commercial results via various channels such as: telephone, live chat, third parties and e-mails
• Selling relevant (cross and upsell) TSH services/products
• Handling (financial) administrative tasks and change requests
• Sharing guest feedback, insights, and ideas with colleagues

Who You Are

• You are a student – you must be enrolled in a university!
• You are studying a relevant bachelor's in hospitality, Sales, Advertising, Marketing, or Business
• You are a hospitality-minded with an enthusiastic and open approach, preferably with some Sales or Customer Support/Service background
• You enjoy receiving and taking responsibility and you can work independently in a fast paced environment
• You enjoy working and learning in an ambitious, informal and international environment
• Fluent in English (mandatory). In addition, any of the following languages are a plus: Dutch, French, German, Italian and/or Spanish
• You are flexible to work during the weekends
• You are detail oriented

What We Offer

• An amazing work environment with a fantastic vibe and lots of positive energy.
• On the job coaching and guidance.
• Monthly compensation for your internship.
• The opportunity to work and learn at a dynamic, young, international organisation; we’re a real game changer in the hospitality industry.
• A first glimpse into the world of Hospitality with one of the most innovative players in the market.
• Access to the amazing TSH facilities, including our awesome restaurant and gym. And did we mention you also get a discount on Hotel stays and Food and Drinks?
• A wonderful workplace to call home with, dare we say it, fun colleagues.

Who you are, is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion or culture. Your authenticity keeps our team diverse. Come as you are. 😊